Business Banking Relationship Manager

About the role

Cultivates, builds, and manages relationships with a portfolio of small business clients to build a pipeline of new business and increase BMO’s market share. Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio.

Responsibilities

• Applies professional consultative sales and business development practices and techniques for an assigned jurisdiction/portfolio.
• Actively identifies opportunities and refers to BMO colleagues as appropriate.
• Proactively develops and executes sales strategies to attract new business clients and expand existing relationships.
• Develops internal and external networks and referral sources to ensure ongoing growth of BMO's business.
• Generates appointments and opportunities to grow business results through targeted sales efforts.
• Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
• Identifies prospective customers and cross-sells additional products and services to meet their needs.
• Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
• Understands the local market and proactively develops relationships with centres of influence.
• Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support.
• Develops and maintains long-term profitable relationships and expands wallet share within the assigned portfolio.
• Answers inquiries and provides accurate information about business banking products and services.
• Understands customer needs and offers financial solutions that meet customer goals.
• Solves or escalates issues.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Monitors and tracks performance, and addresses any issues.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives.
• Works independently on a range of complex tasks, which may include unique situations.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Exercises judgment to identify, diagnose, and solve problems within given rules.