Business Banking Associate II

About the role

Provides quality customer service within the Business Banking Department. Primary duties include initial setup of construction loan files, monitoring controls to minimize risk during the construction period, administering the construction draw process, and ensuring all documentation is in place for proper closeout of construction files.

Responsibilities

• Initial setup of construction loan files, including review of approval documents, contracts, commitment letters, construction loan agreements, budgets, and draw schedules.
• Monitor controls to minimize risk by ensuring proper documentation is received, budgets are adhered to, proper insurance coverage is in place, and funds are available to complete projects.
• Administer the construction draw process, including initiating inspections, monitoring notices to owners and progress payment affidavits, coordinating draw requests, and obtaining title policy updates when required.
• Assure all documentation is in place for proper closeout of construction files through payoff or conversion to permanent loan.
• Monitor management reports and controls, reporting discrepancies to department management.
• Process and handle other commercial loans as needed.
• Provide friendly and courteous banking services to satisfy customers and develop long-term relationships.
• Understand documentation and compliance requirements for various loan products.
• Provide correct and prompt answers to customer inquiries and resolve problems immediately.
• Maintain current knowledge of bank products, procedures, and policies.
• Support Executive Vice Presidents and Business Banking Officers as needed.
• Process commercial loans from beginning to end, including verifying loan applications, pulling credit bureaus, verifying income and collateral values, and preparing loan requests for signature.
• Order necessary documentation such as flood certifications, appraisals, market value reports, and title insurance.
• Verify loan documents are accurate and compliant with regulations prior to closings.
• Arrange and handle loan closings with customers, obtain all pertinent loan documentation and fees at closing, and file/record collateral liens after closings.
• Set up and monitor construction loan files, including customized spreadsheets to track Loan to Value, equity contributions, costs, disbursements, change orders, and remaining funds available.
• Verify necessary documentation is received prior to disbursement of draws and reconcile project tracking with the loan system.
• Communicate with commercial lenders, builders, and others to resolve disputes and problems.
• Assist in maintaining department procedures, production, and maintenance of appropriate reports, audit, and compliance follow-up.
• Promote services and products that fit customer needs and assist with promotional activities to increase awareness and generate new business.
• Maintain efficiencies by prioritizing workload and completing assigned tasks in a timely fashion.
• Provide accurate and timely service.

Qualifications

• High school diploma or general education degree; higher education preferred.
• Two to five years of banking experience, with a strong emphasis in commercial loan processing required.
• Ability to multi-task, solve problems quickly and accurately.
• Ability to read and write routine reports and correspondence, and speak effectively.
• Prior experience in opening new accounts, loan processing, and/or administrative duties preferred.
• Strong customer service skills with ability to communicate effectively, both verbally and in writing.
• Ability to comprehend and follow instructions.
• Proficient in basic arithmetic (add, subtract, multiply, and divide using whole numbers, common fractions, and decimals).
• Ability to handle a variety of tasks and situations.
• Computer literate, proficient in Word with knowledge of Excel and PowerPoint; typing skills required.

Work Environment

The employee is frequently required to sit and walk, use hands to operate office machines, and occasionally lift or move up to 10 pounds. Must be able to talk and hear to effectively communicate with customers. Specific vision abilities include close vision and the ability to adjust focus. The noise level in the work environment is usually moderate. Must be able to wear a mask while in the workplace in accordance with federal and state requirements. This position may qualify for telework. Work is done in a general office setting.

Benefits

• Medical, Dental, & Prescription Insurance coverage
• Group Life & Disability Insurance
• Additional voluntary coverage available
• ESOP/Retirement Fund participation (Employee Stock Ownership Plan that includes 401(k), match, and profit sharing)
• Paid Vacations, Paid Time Off, Paid Holidays (as observed by the Federal Reserve)
• Free or Discounted Bank Services
• On-going Training and Employee Education Reimbursement
• Many other benefits