Business Banking Associate

Summary Of Position Responsible for processing transactions accurately and efficiently in accordance with established policies and procedures. Delivers quality customer service by greeting and responding to customers promptly and courteously. Executes competent security procedures by being observant and informed about potential security risks. Key job functions: (Includes current duties, primary objectives, and responsibilities which are critical to the successful performance of the position) Promote and maintain positive relations with all contacts, customers and potential customersComply with all departmental and company policies and proceduresProcess monetary transactions of retail and commercial customers (i.e. cashier’s checks, money orders, traveler’s cheques, savings bonds, Visa gift cards, etc.)Maintain quality service to all customers by answering product and service questions; cross-selling related products and services and being courteous and responsive to all customers’ needsBalance cash drawer to ensure accurate cash positionPerform bank opening and closing procedures as neededProactively seeks out and maintains knowledge of bank products and servicesPerform, correct, balance and submit branch capture items/batches in accordance with established procedures and time framesResolve product or service problems in a timely manner by listening and verifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution or referring the complaint to the appropriate area; following up with the customerContribute to team effort and customer service by answering customer telephone calls in a timely and appropriate mannerActively participates in the bank’s customer satisfaction survey telephone callsDemonstrate knowledge of laws and regulations applicable to teller activities Exercise awareness in regards to suspicious activity, money laundering or fraudulent behavior as it relates to cash transactions and overall transaction activity and document any such behavior so SAR filings can be consideredMay train new employees and answer co-worker questionsCompletes quarterly regulatory training in a timely mannerOther duties as assigned Qualifications Capable of maintaining confidentialityAbility to multi-taskAbility to operate related computer applications and business equipment including copy machine, coin and money counting machines and telephone.Accuracy/good math skillsStrong interpersonal skillsProfessional appearance. Education And Experience Bachelor's degree in Business Administration, Management, or related field, preferred.High school diploma or equivalentSix months cash handling experiencePrevious experience in customer service position Physical Demands: These physical demands are generally representative of the position. Hearing, speech, close visionSitting, including computer useDriving with own transportation to other branches for meetings/workshopsOn occasions, may be required to lift and/or move up to 25 poundsJob responsibilities may include standing, walking, lifting, kneeling, and crouching Sovereign Bank is an Equal Opportunity Employer