Business Banker / Teller

Essential Duties and Job Responsibilities

• Provides support to all assigned areas of branch operations where service or assistance is needed, including platform area, teller line, and safe deposit.
• Perform regular daily, weekly and monthly customer service duties.
• Maintain a cash drawer to process client transactions.
• Handle large sums of cash accurately and efficiently. Maintain Cash Limits. Perform all phases of teller work.
• To achieve and maintain customer satisfaction through excellence in service delivery, follow up and problem resolution.
• Aid consumers and businesses in selecting various accounts, products, and financial services available from the Bank; ensure cross-sell opportunities are presented by applying professional sales techniques.
• Interview customers to obtain information; establish proper identification of new customers; determine need and extent of reference investigation.
• Aid management with business phone calls and client outreach as necessary to achieve budget goals.
• Prepare for audits.
• Alternate opening and closing branch with management.
• Maintain a working knowledge of the complete line of products and services offered. Take responsibility to keep up to date and request assistance for further development needs.
• Assist with any training or mentoring of the business banking staff as required.
• Travel to all branches, as required, within the assigned area. Travel to locations outside of your area may be required from time to time. (Orange County, Rockland County, Westchester County, Bronx)
• Perform all other duties assigned by management.

Education, Certification, Experience

• Education: Required - High School Diploma or GED. Preferred - Associates Degree.
• Experience: Required - Cash Handling Experience and 1 Year Customer Service Experience. Preferred - 2 Years Banking Experience and 1 Year Sales Experience.

Knowledge, Skills, Abilities

• Required: Ability to maintain a positive and professional attitude at all times. Accurately count currency, friendly and outgoing personality, good customer service skills. Good decision making skills. Must be able to make quick informed decisions and seek assistance when needed. Must be a team player and work well with co-workers and management. Must have the ability to work with minimal supervision. This position has a high level of confidentiality. This position has access to customer's financial information, accounts, security procedures and closing procedures. High levels of internal & external contact with the public and departments.
• Preferred: Organization, the ability to work at a fast pace and perform multi-tasks, the knowledge of the bank policies and procedures for the teller line & customer service, and good judgment skills. An ability to handle change, stress and the pressures of daily activity when multi-tasking and working at a fast pace.