Business Associate - Fulltime- Days

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

Responsibilities

• Service Excellence – Creates a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff, and support department personnel. Adheres to the "I Am YNHH" service excellence pledge.
  • Interacts with patients, families/friends, physicians, and staff in a helpful, courteous, pleasant, and professional manner at all times, including while using the intercom.
• Collaboration and Teamwork – Ensures information is communicated in a timely, sensitive, and effective way; follows through on responses as appropriate.
  • Demonstrates sensitivity to the varying needs and communication styles of our culturally diverse patients, families, and staff.
• Technical Expertise – Proficient skill in all computer applications and telecommunication systems. Maintains all medical records and other materials related to medical status and patient care. Observes strict confidentiality within HIPAA regulations.
  • Receives, distributes, processes, files, and maintains all patients' medical records and other documents relating to medical status and patient care while maintaining strict confidentiality.
• Positive Impact on Practice/Problem Solving – Exhibits behaviors demonstrating responsibility for creating a positive work environment. Recommends reasonable solutions to address problems.
  • Ensures the environment is always regulatory-ready and compliant, including maintaining a clean and organized work area.
• Observation Associate Role (if applicable) – Ensures the patient's safety and dignity during assigned shift.

Requirements

• Minimum High School Diploma or equivalent GED is required.
• Two (2) to three (3) years of administrative clerical experience, preferably in a patient care environment.
• Prior computer usage strongly preferred.

Skills

• Ability to maintain composure in stressful situations.
• Demonstrates a caring, positive attitude toward patients and families.
• Excellent communication, interpersonal, and organizational skills.
• Ability to read computer screens, forms, and other documents and follow written and oral instructions.
• Ability to write clearly and legibly.
• Ability to make mathematical computations.
• Competent in keyboarding skills.
• Ability to work in a fast-paced, changing environment.
• Ability to respond to unpredictable, changing situations and needs (including clinical crises on the unit and otherwise stressful interactions) with sound judgment and excellent customer relations skills.

Physical Demands

• Ability to lift a minimum of 40 pounds.
• Consistent use of body mechanics.
• Work involves sitting in a chair for long periods of time, standing, and walking through the department or facility as required.