Business Applications Engineer

About the role

The Business Applications Engineer plays a crucial role in expanding the Business Applications team's capabilities to deliver scalable, well-governed technology solutions across a growing global enterprise application portfolio. This role involves partnering with internal technology and operational stakeholders, as well as external delivery partners, to drive solution delivery, requirements analysis, and platform governance.

Responsibilities

• Design, build, and deploy scalable solutions within the Salesforce platform and its native applications, including Sales, Service, and Professional Services (Certinia) Clouds.
• Partner with business stakeholders and other technology teams to understand needs, analyze requirements, shape them into clear, actionable delivery tasks, and execute the work.
• Closely work with external delivery partners, maintaining alignment of solution approach and execution with delivery expectations and established governance guardrails.
• Identify risks, gaps, dependencies, and misalignment early, escalating concerns with clear context and recommendations.
• Apply established standards and best practices related to architecture, security, integrations, documentation, and release readiness.
• Support cross-functional solution delivery efforts involving enterprise applications, middleware configuration, and other operational platforms that interact with or impact the Salesforce ecosystem, focusing on data mapping and solution alignment.
• Create and maintain practical documentation, including requirements, process flows, solution notes, decision records, and support materials.
• Contribute to "Run the Business" activities as needed, including troubleshooting support, analysis, and system maintenance.
• Collaborate effectively across technology, operations, services delivery, and external partner teams to achieve successful delivery outcomes.

Qualifications

• 2–4+ years of hands-on technical experience with Salesforce within an enterprise business application environment.
• Demonstrated experience configuring, executing, and enhancing solutions within Salesforce, including declarative automation, data modeling, security controls, and managed packages.
• Conceptual understanding of the Salesforce technical landscape (e.g., Apex, Lightning Web Components, etc.).
• Experience gathering and analyzing business requirements, then translating them into actionable delivery work.
• Direct involvement working with external vendors, consultants, or implementation partners.
• Strong organizational, problem-solving, and communication skills.
• Ability to identify risks, gaps, and dependencies and communicate them clearly to technical stakeholders.
• Ability to work effectively across technical and non-technical teams in a fast-paced, evolving environment.