Business Analyst - Salesforce & BI

Key Responsibilities

• Design, develop, and maintain Power BI dashboards and reports to visualize business performance and KPIs.
• Perform data analysis to identify trends, insights, and opportunities for process improvement.
• Create and optimize Salesforce reports and dashboards to meet stakeholder requirements.
• Conduct Salesforce Health Cloud analysis and ensure documentation is up to date.
• Develop, update, and maintain:
  • Business Intelligence (BI) documentation
  • Data mapping documentation
  • Salesforce Health Cloud documentation
• Gather, document, and analyze business requirements for reporting and analytics solutions.
• Collaborate with cross-functional teams, including IT, operations, and business stakeholders, to ensure alignment between data solutions and business goals.
• Perform quality checks and validations on data sources to ensure reporting accuracy.

Required Skills & Qualifications

• Proficiency in Microsoft Power BI (data modeling, DAX, dashboard design).
• Strong data analytics and problem-solving skills.
• Hands-on experience with Salesforce reporting tools and functionalities.
• Knowledge of Salesforce Health Cloud features and workflows.
• Experience creating and maintaining business documentation and data mapping documents.
• Strong communication skills for stakeholder engagement and requirement gathering.
• Able to manage multiple tasks and prioritize effectively.

Preferred Qualifications

• Experience in healthcare or life sciences industries.
• Familiarity with SQL and data integration tools.
• Business analysis certification (CBAP, CCBA, or equivalent).