Business Analyst, Retail

Key Responsibilities

• Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems
• Translate operational challenges and business objectives into structured, actionable requirements
• Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies
• Support root cause analysis on complex issues, clearly distinguishing between system and process drivers
• Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE, to better understand dependencies, data movement, and downstream business impact

Requirements Development (BRDs / Functional Documentation)

• Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation
• Define current-state and future-state workflows across retail technology systems
• Document system interactions, dependencies, and data flows across platforms
• Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities
• Publish and maintain internal knowledge resources to support scalable operations and consistency

Escalation Analysis Support

• Support investigation of escalated issues requiring deeper system analysis
• Aid in identifying root causes and documenting findings for cross-functional teams
• Provide structured insights to support resolution efforts led by senior team members
• Ensure issues and outcomes are documented for future prevention and reference

Cross-Functional Collaboration

• Work closely with Retail Operations, IT Support, Application Support, Finance, Compliance, and external vendors
• Act as a bridge between business stakeholders and technical teams to ensure alignment and clarity
• Participate in working sessions, project discussions, and initiatives to capture requirements and outcomes

Enhancement & Release Support

• Support the documentation and validation of system enhancements, fixes, and releases
• Aid in defining test scenarios based on business requirements and real-world use cases
• Contribute to go-live readiness through documentation, validation, and post-release tracking

ADO Workflow, Ticket Quality & UAT Support

• Support the end-to-to ADO workflow by helping intake, organize, and track work items across the development lifecycle
• Ensure tickets are written clearly and completely, with well-defined business context, requirements, acceptance criteria, and traceability to the underlying need
• Collaborate with business and technical stakeholders to validate that ticket content is accurate, actionable, and aligned to delivery priorities
• Aid in coordinating and supporting user acceptance testing (UAT), including test scenario creation, execution support, defect documentation, and validation of outcomes prior to release
• Help reinforce disciplined development flow by ensuring requirements, testing, and documented approvals are aligned before work is promoted to production