Business Analyst (Remote)

Compensation

$90,000 - $100,000 (exempt/annual salary)

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan with employer matching
• Paid time off and paid holidays

Overview

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back‑office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long‑term growth throughout the customer lifecycle.

Responsibilities

• With moderate supervision, perform advanced analysis, design, and implementation of solutions for new projects, maintenance, and enhancement requests to improve and streamline current systems processes.
• Evaluate new IT developments and evolving business requirements, and recommend appropriate systems alternatives and/or enhancements to current systems.
• Prepare charts and diagrams to assist in problem analysis and recommend solutions.
• Define and develop architectural enhancements to provide additional functionality and flexibility for all supported systems.
• Develop and implement programming code to meet designed solutions.
• Plan and conduct system testing and perform troubleshooting through analysis of code and data, identify system issues and concerns, and provide resolution.
• Contribute to the development of business solutions while supporting enterprise‑wide solutions and/or enhancements.
• Provide project management and technical expertise on core system projects, including creating project plans and schedules and assessing required resources, time, and cost parameters.
• Develop and present recommendations to management and senior staff regarding improving and streamlining current core systems processes.
• Maintain a professional and effective relationship with clients.
• Partner with clients to understand and interpret IT requirements and ensure all core systems work properly through an understanding of company and client business needs.
• Communicate with other IT departments and senior IT staff to report and resolve issues.
• Understand and comply with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or equivalent work experience.
• Two or more years of programming/systems analysis or related experience.
• Project management experience preferred.
• Advanced programming knowledge in one or more of the following areas (depending on position): JAVA, C++, UNIX, SAS, SQL, DAO, ADO, .NET, WSS2, WSS3, XML.
• Strong system analysis, design, project management, and workload scheduling skills.
• Proficient personal computer skills including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to analyze complex tasks, design sound and effective solutions, and code and implement solutions as required.
• Ability to define problems, collect data, establish facts, draw valid conclusions, prioritize, and work in a multi‑tasked environment.
• Ability to adapt to a flexible schedule.

Physical Requirements

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers, and symbols.
• Frequently required to sit, stand, walk, talk, hear, bend and reach.
• Ability to reach with hands and arms.

Work Conditions

The work environment is primarily indoors with a moderately quiet noise level. The position requires little to no travel and is performed in an environment that is representative of typical office settings. Employees are expected to perform essential functions with or without reasonable accommodation.