Business Analyst & Quality Assurance Specialist

About the role

We are seeking a versatile, hands-on professional to support ongoing system enhancements and business process improvements. This role combines business analysis, system configuration, and quality assurance to ensure that business needs are clearly defined, processes are optimized, and system capabilities are effectively leveraged to achieve desired outcomes. The ideal candidate is comfortable both defining/improving processes and working directly within the system to configure solutions that support those processes.

Key Responsibilities

• Collaborate with stakeholders to gather, document, and refine business requirements.
• Analyze current business processes, identify inefficiencies, and recommend improvements.
• Design and document optimized workflows, processes, and system usage.
• Translate business requirements into practical system configurations and solutions.
• Configure system features, parameters, and workflows to align with business objectives.
• Evaluate system capabilities and recommend enhancements or customizations where needed.
• Maintain clear documentation of processes, configurations, data models, and integrations.
• Develop test cases based on business requirements and process improvements.
• Perform functional, regression, and integration testing on system changes and configurations.
• Validate that solutions meet business needs and expected outcomes.
• Document defects, track resolutions, and collaborate with technical teams.
• Support user acceptance testing and ensure readiness for release.

Required Skills & Qualifications

• Experience: 3+ years in business analysis, system configuration, and software testing.
• Process Focus: Strong ability to define, analyze, and improve business processes.
• Technical & Functional Skills: Ability to translate requirements into system configurations and validate results.
• Analytical Skills: Strong problem-solving abilities with attention to detail.
• Communication: Excellent verbal and written communication skills.

Nice-to-Have

• Experience with ERP/CRM systems (e.g., Dynamics 365).
• Familiarity with APIs, integrations, and data structures.
• Experience supporting system enhancements or transformation initiatives.

Pay

Salary Range: $85k-$105k

Benefits

• Medical, dental, and vision insurance available to employees and their dependents on the 1st of the month following date of hire
• Optional flexible spending accounts (FSA) and health savings account (HSA)
• Company-paid basic life and short-term disability insurance with employee-paid options for additional life insurance and long-term disability
• Up to $300 per year in wellness activity reimbursement
• 401k employer match contribution at 50% of your contribution percentage, up to a total of 5%
• Up to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time
• 8 paid scheduled holidays and 1 paid floating holiday per calendar year
• Up to $5,250 per year tuition reimbursement for continuing education
• Annual reimbursement for safety boots and safety glasses