Business Analyst - OneCall

What You'll Do

• Support systems, processes, procedures, products, and services
• Drive operational efficiency, optimize workflows, and provide high-level analytical insights to support data-driven decision-making across supported lines of business
• Collaborate closely with team members, cross-functional teams and leadership to ensure business initiatives align with organizational strategy while fostering continuous improvement
• Lead the analysis and resolution of complex operational challenges across the organization
• Provide on-demand expertise in banking and deposit operations, serving as a specialist in FIS systems, processes, deposit products and services, legal and entity documentation
• Ensure seamless bank-wide support, proactive monitoring, and responsive internal customer service, while maintaining operational accuracy, efficiency, and a high standard of service delivery
• Maintain logs for product issues, enhancements, defects, and testing of electronic banking applications and treasury management services
• Perform support queue management, ensuring timely assignment and routing of production issues to the correct analyst or support group
• Partner with stakeholders to define business requirements, assess impacts, and prioritize initiatives, ensuring alignment with the organization's strategic goals
• Participate in special projects, develop training material, and serve as a cross-departmental liaison to partner teams
• Oversee change management initiatives by developing communication plans and ensuring smooth adoption of process and system changes
• Act as a liaison between business units, technology teams, and leadership to drive alignment, resolve challenges, and ensure successful project execution

What You'll Need

• 4+ years of related experience
• High school diploma required; Bachelor's degree in related field preferred
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Intermediate experience with data analysis and research with the ability to identify and escalate cases or inquiries to mitigate bank risks
• Intermediate skills in MS Office Suite
• Intermediate experience with banking applications and systems preferred
• Intermediate speaking and writing communication skills

Benefits You'll Love

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career