Business Analyst, Manufacturing/Distribution

Responsibilities

• Serve as a trusted business partner to Manufacturing, Distribution, Warehouse, Customer Service, and Operations teams.
• Support the daily operation of enterprise applications by troubleshooting issues, coordinating resolutions, and ensuring minimal disruption to business processes.
• Gather, document, and analyze business requirements for system enhancements, process improvements, and operational initiatives.
• Translate business needs into clear and actionable functional requirements for technical teams, developers, and third-party partners.
• Analyze existing workflows and business processes to identify opportunities for greater efficiency, automation, accuracy, and scalability.
• Collaborate with business stakeholders, IT teams, and external vendors to design and implement effective solutions.
• Cook up and maintain process documentation, system support procedures, training materials, and business requirements documentation.
• Create and monitor operational reports, dashboards, and key performance indicators (KPIs) that support business decision-making and continuous improvement.
• Facilitate meetings with stakeholders to understand business challenges, priorities, and strategic objectives.
• Act as the bridge between business and technology teams, ensuring alignment on priorities, timelines, and expected outcomes.
• Promote continuous improvement by identifying opportunities to enhance operational effectiveness and user satisfaction.

Qualifications

• Bachelor's degree in Business, Information Systems, Supply Chain, Operations Management, or a related field preferred.
• Minimum of 5 years of experience supporting business operations in a manufacturing, distribution, warehouse, or supply chain environment.
• Experience working with ERP systems and related enterprise applications that support manufacturing, inventory management, warehousing, customer service, order management, and distribution operations.
• Proven track record partnering with operational business teams to identify, analyze, and implement process improvements.
• Experience supporting application enhancements, upgrades, implementations, or other business systems initiatives.
• Understanding of operational controls, data integrity standards, and compliance requirements in a manufacturing environment.
• Experience creating operational reporting, dashboards, and KPI metrics to support data-driven decision-making.

Benefits

• 401(k) Retirement Plan: Employer Safe Harbor contribution of 3% of total annual earnings, with the opportunity to earn up to an additional 7% in employer Discretionary contributions, regardless of employee contribution level.
• Health, vision, and dental insurance.
• 12 weeks of fully paid parental leave.
• Fertility and family-building benefits.
• Annual performance and compensation reviews.
• Career pathing and professional development via LinkedIn Learning.
• A generous allotment of Paid Time Off (PTO) days.
• Flexible sick day policy.
• 12 paid holidays.
• Life and AD&D insurance.
• Enhanced short-term disability insurance.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Discounts on D'Addario products and merchandise.
• Company jam nights, artist performances, holiday parties, and special events.

Pay

Base salary range for this role is $100,000 - $125,000 and is commensurate with experience, skills, and qualifications. This position is eligible for a discretionary annual bonus, in accordance with company policy.

Schedule

This is a hybrid role. You'll work in our Farmingdale, New York office 3 days per week.