Business Analyst- Lab Systems

About the role

The Business Systems Analyst – Laboratory Information Systems (LIMS) supports laboratory technology workstreams within the LIMS ecosystem by contributing to the design, configuration, and optimization of laboratory system solutions. This role partners with laboratory operations and IT teams to gather requirements, analyze workflows, and implement system enhancements that improve efficiency, data quality, and user experience.

Responsibilities

• Support the configuration, maintenance, and enhancement of LIMS workflows, including molecular, flow cytometry, FISH, ELN, SDMS, and instrument interfaces.
• Collaborate with stakeholders to gather, document, and refine business and functional requirements, user stories, and acceptance criteria.
• Translate laboratory workflows into functional specifications, process documentation, and system requirements.
• Prioritize enhancements and resolve defects by partnering with laboratory users and technical teams.
• Identify opportunities for process improvement, automation, and increased operational efficiency.
• Participate in system implementations, upgrades, testing, defect tracking, and resolution activities.
• Conduct gap analyses and document current-state and future-state workflows.
• Maintain SOPs, process flows, and SDLC documentation.
• Participate in cross-functional meetings to support solution design and stakeholder alignment.
• Use effective questioning, communication, negotiation, and stakeholder management skills.
• Develop and maintain a strong understanding of laboratory operations and supporting technologies.
• Provide responsive and professional service to internal and external stakeholders.
• Meet assigned objectives, project milestones, and delivery deadlines.
• Deliver high-quality support and business analysis services.
• Effectively manage priorities and resources to support departmental goals.
• Adhere to organizational policies, compliance standards, and safety requirements.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Life Sciences, Chemistry, or a related field, or equivalent experience required; advanced degree preferred.
• Two or more years of IT business systems analysis experience required.
• Experience supporting complex system implementation projects preferred.
• Experience mapping and improving end-to-end business workflows through process improvement and automation initiatives.
• Experience eliciting, documenting, and validating requirements across technical and business teams.
• Knowledge of SDLC methodologies and best practices.
• Experience with Jira, Visio, Lucidchart, Azure DevOps, or similar requirements management tools.
• Strong analytical, problem-solving, and documentation skills.
• Ability to sit and/or stand for extended periods and lift up to 15 pounds when required.
• No travel required.

Qualifications

• Must be able to meet all eligibility requirements of HTC Global Services.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future.

Skills

• Strong analytical, problem-solving, and documentation skills.
• Effective questioning, communication, negotiation, and stakeholder management skills.
• Knowledge of SDLC methodologies and best practices.
• Experience with Jira, Visio, Lucidchart, Azure DevOps, or similar requirements management tools.

Benefits

At HTC Global Services, we offer a comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. We are committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. HTC Global Services is an Equal Opportunity Employer and a proud National Minority Supplier.