Business Analyst II - ATM Cash Services Delivery

About the role

The Business Analyst II supports and delivers requirements and work packages on low complexity projects/initiatives in alignment with business strategies. This role may also support teams with project/program delivery.

Responsibilities

• Leads Requirements Management/work packages for Tier 5 low to moderate risk and regulatory projects or initiatives and may contribute to Tier 3-4 projects
• Sounds to advanced knowledge of business analysis, project delivery practices and standards across the project life-cycle
• Gains/acquires sound understanding of business and user interaction with technology throughout project delivery
• Identifies and leads problem resolution
• Supports and may contribute to communication and change management activities

Requirements

• Undergraduate degree
• 3+ years related experience

Qualifications

• Customer Accountabilities: Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience; analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results; understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintains a customer-centric approach; provides recommendations and direction based on the end to end customer experience when making decisions; leads and owns the project deliverables related to business requirements to meet the needs of the customer, employee, and business; assesses and ensures that customer and employee experience/stakeholder impacts are appropriately managed; engages appropriate stakeholders to identify and manage required outcomes of projects for the business; provides on-going communication to key stakeholders, including the project sponsor, business project owner, project/program/portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project; responds to inquiries and escalates concerns from stakeholders and partners at all levels in the organization; identifies and leads problem resolution to ensure customer needs are met; contributes to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.); collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project for successful delivery of requirements; ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.
• Shareholder Accountabilities: Provides leadership/guidance and supports in defining the business need or problem statement based on strategic drivers and identifies potential solutions; identifies scope changes and completes analysis to determine impact to project benefits and risks; facilitates and follows a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of elicitation techniques to probe, challenge and understand requirements according to the requirements management discipline; establishes and maintains full requirements traceability and works with the business to prioritize requirements and scope changes to ensure business needs are met; collaborates with technology partners and provides recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met; ensures project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst); proactively identifies and tracks requirements risks, issues, assumptions, dependencies, constraints and anticipates and effectively manages risks related to requirements. Aligns decisions to TD’s risk appetite; develops mitigation plans or leads/contributes to the completion of necessary compliance/new process assessment templates; contributes to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution; adheres to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines; contributes to the development of the project plan and high-level work breakout session (WBS), identifies and manages key risks and decisions; owns and completes relevant work packages through collaboration with multiple stakeholders to prepare for operational readiness, managing deadlines and adjusting to changing work priorities; takes ownership and communicates progress on work packages, including requirements management, in a concise and timely manner, escalating issues to project manager, partners and manager where appropriate; assesses project change requests and their impacts on requirements, checking for alignment to project benefits at all phases; develops efficient and effective solutions through analytical problem solving; supports implementation/post implementation activities as defined in the project plan.
• Employee/Team Accountabilities: Contributes to team development of skills and capability through mentorship of junior/peer Business Analysts by sharing knowledge and experiences, leveraging best practices; continuously enhances knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices; leads, motivates and develops relationships with the business, stakeholders, and technology partners to develop productive working relationships; engages, enables and leads stakeholders to agreement/consensus on the business requirements; prioritizes and manages work load and capacity to deliver on project milestone dates; participates in regular coaching and performance review sessions, employee surveys and action plans; owns development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals; fosters a collaborative team environment by participating in team meetings and reward & recognition programs; supports, mentors and provides guidance to junior level Business Analysts and peers; contributes to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community.

Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in project management methodologies
• Knowledge of business analysis tools and techniques

Benefits

TD offers a comprehensive benefits package including health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Pay

$29.75 - $44.50 USD per hour, commensurate with experience.

Schedule

Full-time, 40 hours per week.