Business Analyst I- Remote

About the role

The Business Analyst I translates business requirements into effective client solutions on the organization’s proprietary platform. This role supports configuration, integration, testing, troubleshooting, and implementation activities while serving as a bridge between Customer Care and Product Management teams. The position contributes to operational efficiency, successful client implementations, and a strong customer experience.

Responsibilities

• Provide configuration support aligned with evolving client business requirements.
• Assist with system analysis, research, development, testing, and implementation activities.
• Identify and recommend process improvements when appropriate.
• Provide technical guidance and support to the Customer Care Team.
• Enable API integrations for account opening, eSign, commissions, compliance, CRM, PreciseFP, and related functions.
• Collaborate with developers on custom user interface design and implementation.
• Manage and triage JIRA tickets, prioritizing SLA-driven issues affecting critical processes.
• Troubleshoot integrations with third-party platforms and coordinate resolution efforts.
• Maintain document-generation configurations and data mappings.
• Validate workflow routing and API request and response payloads.
• Assist with complex deployments across multiple environments.
• Communicate effectively with internal and external stakeholders, providing timely updates and managing expectations.
• Coordinate priorities and deliverables using Scrum methodologies within planned sprints.

Requirements

• Bachelor’s degree in Computer Science or equivalent business analysis experience.
• Preferred 2–4 years of relevant professional experience.
• Financial services industry experience preferred.
• Experience testing and troubleshooting REST API calls is desirable.
• Familiarity with Java, Oracle, HTML5, JavaScript, and SQL.
• Experience working within Agile/Scrum development frameworks.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical concepts effectively to both technical and non-technical stakeholders.

Pay

The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, qualifications, and other relevant factors.