Business Analyst (Gentax)

Location: Columbia, SC (local candidates preferred). W2 contract position.

About the role

We are seeking an experienced Business Analyst Consultant to support business process analysis and system enhancement initiatives for a state government agency. The ideal candidate will work closely with business users, management, and technical teams to analyze business needs, improve integrated tax systems, recommend process enhancements, and support data-driven decision-making.

Responsibilities

• Analyze business processes and operational needs related to tax collection and enforcement activities.
• Gather, analyze, and document business requirements to improve system functionality and operational efficiency.
• Evaluate and recommend enhancements to integrated tax systems, reports, and business processes.
• Analyze collection data and reports to identify trends, issues, and opportunities for process improvements.
• Collaborate with business users, management, IT teams, and stakeholders to develop effective business solutions.
• Troubleshoot collection-related system issues and recommend appropriate corrective actions.
• Develop new reports and reporting solutions to improve operational performance and support decision-making.
• Provide expertise on integrated tax system functionality and business operations.
• Train and mentor team members on tax data, business processes, and system capabilities.
• Maintain current knowledge of enterprise tax systems and participate in required system training.
• Ensure compliance with organizational information security policies and best practices.
• Prepare business documentation, process improvements, recommendations, and status reports.
• Prioritize multiple assignments while providing timely updates to leadership and project stakeholders.
• Support special projects and other business analysis initiatives as assigned.

Requirements

• Bachelor's degree in any discipline from an accredited institution.
• 3+ years of Process Improvement experience.
• 3+ years of experience working with Integrated Tax Systems.
• 3+ years of experience training team members on tax data and system processes.
• 3+ years of experience working in State Government.
• 3+ years of experience using SharePoint.
• Experience analyzing business requirements and recommending enhancements to integrated tax systems.
• Experience with GENTAX.
• Experience leading process improvement initiatives.
• Leadership and supervisory experience.

Skills

• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and work effectively with business users, management, and IT teams.
• Strong organizational, time management, and multitasking skills.
• Ability to prioritize work and support team members in achieving operational goals.
• Ability to analyze business needs and develop practical business solutions.
• Experience establishing and maintaining effective working relationships with business users, management, and IT staff.
• Strong initiative with the ability to work independently in a fast-paced environment.