Business Analyst (Experienced or Senior)

About the role

The Business Analyst (Experienced or Senior) will support the Technology, Stability, Optimization, and Customer Success (TSOC) team in various locations across the United States. The role involves supporting systems onboarding, backend administration, compliance audits, application deployments, troubleshooting, and sustainment activities across the Source-to-Pay (S2P) and Acquire-to-Retire (A2R) ecosystems.

Responsibilities

• Supports systems onboarding, backend administration, access validation, and compliance activities
• Serves as a liaison between business teams and IT to coordinate issue resolution and technical support
• Performs troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Maintains system data integrity and stability through cleanup activities
• Supports SAP updates, coordination, and validation activities
• Facilitates cross-functional team meetings and applies structured process methods and tools
• Applies basic process, data, and systems architecture concepts
• Influences stakeholders and supports change efforts across diverse audiences
• Researches procedures and guidelines to support strategic planning efforts
• Applies current strategic initiatives to process improvement activities
• Plans and schedules assigned work (Project Management)
• Contributes to programs, projects, sustainment, and implementation activities
• Reviews business requirements, coordinates testing schedules, and assists with test script preparation
• Provides Testing COE support, including SIT/UAT coordination, execution support, and defect tracking
• Uses project and program management tools and best practices to support project leaders
• Collects task status and creates visibility materials for projects as needed
• Complies with documentation standards and frameworks
• Identifies opportunities to eliminate, consolidate, and simplify process documents
• Supports the transition to evolving data and information management standards
• Assists with reviews, assessments, and audits of business process documentation
• Develops or supports process standards, guidelines, methods, and tools
• Supports teams in improving or integrating with existing process architecture
• Supports subsidiary engagement across internal and external stakeholders
• Contributes to Lean and automation projects to improve efficiency and reduce manual effort
• Supports A2R sustainment activities as needed

Requirements

• 3+ years of experience managing Source to Pay (S2P) and/or Order to Cash (O2C) value streams in a SAP S/4 environment
• 3+ years of experience in leading source-to-pay processes
• 3+ years of experience with Procure to Pay or Accounts Payable systems
• 3+ years of experience utilizing Microsoft Office applications such as SharePoint, Word, Excel, PowerPoint and Microsoft Project
• 3+ years of experience with data analysis and/or data mining

Qualifications

• Systems administration experience, including access validation, license management, file updates, documentation updates, and compliance support
• Experience with S2P and/or A2R technologies, such as SAP Ariba, SAP S/4, AutoCAD, Revit, Procore, and Cognos
• IT troubleshooting experience, including issue triage and escalation support
• Experience performing root cause analysis and supporting corrective actions
• Experience with system monitoring, cleanup, and operational support
• Experience supporting SAP updates and related coordination activities
• Software testing experience preferred, including System Integration Testing (SIT), User Acceptance Testing (UAT), and Debugging
• Strong cross-functional teaming and relationship building skills
• Strong communication skills across all levels, including the ability to create presentations and communicate risks, requirements, and roadblocks
• Highly organized, self-motivated, and able to work independently in a fast-paced environment
• Proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, OneNote, and SharePoint
• A passion for knowledge sharing and process improvement
• Motivation to deliver simpler, faster, and better experiences
• Industry affiliations preferred

Skills

• Systems administration experience
• Experience with S2P and/or A2R technologies
• IT troubleshooting experience
• Experience with system monitoring and cleanup
• Experience supporting SAP updates
• Software testing experience (preferred)
• Strong cross-functional teaming and relationship building skills
• Strong communication skills
• Highly organized and self-motivated
• Proficiency with Microsoft Office Suite
• A passion for knowledge sharing and process improvement
• Motivation to deliver simplified experiences
• Industry affiliations (preferred)

Benefits

• Generous company match to your 401(k)
• Industry-leading tuition assistance program
• Fertility, adoption, and surrogacy benefits
• Up to $10,000 gift match when you support your favorite nonprofit organizations

Pay & Benefits

• Summary pay range for: CA, PA, Plano TX, VA, WA (Experienced, Level 3): $95,200 - $128,800
• Summary pay range for: CA, PA, Plano TX, VA, WA (Senior, Level 4): $119,850 - $162,150
• Summary pay range for: AL, AZ, CO, MO, SC, San Antonio, TX (Experienced, Level 3): $89,250 - $120,750
• Summary pay range for: AL, AZ, CO, MO, SC, San Antonio, TX (Senior, Level 4): $112,200 - $151,800
• Summary pay range for: Oklahoma City, OK (Experienced, Level 3): $83,300 - $112,700
• Summary pay range for: Oklahoma City, OK (Senior, Level 4): $104,550 - $141,450