Business Analyst - Card Processing

The Role

As a Business Analyst – Card Processing on our Banking as a Service team, you will be responsible for defining, organizing and executing on a product delivery pipeline for your focus area, Card Processing. Your work will focus primarily on the product functionality we build alongside our 3rd party partners – you’ll be uncovering client and bank needs, accurately scoping effort, creating robust documentation, developing product delivery goals, and actively contributing to the product roadmap for your functional area.

You will be the glue that ties together Q2’s Banking as a Service platform: working with all the different parts of our group to help us launch new products and evolve our existing ones so our clients can continue defining the cutting edge of banking.

Responsibilities

• Work with Product leadership to develop and effectively prioritize the product backlog
• Experience partnering with and understanding technology development
• Partner with clients, development, operations, external partners, and cross-functional leaders to identify, build and measure features and functionality that meet business goals
• Manage the product implementation side of key third party relationships for card processing, fraud management, and other critical features
• Define product functionality and write detailed User Stories/Epics with empathy for the end user that help engineers build with a clear end goal in mind
• Scope for a release and define release timing and strategy
• Work with the team to define each sprint plan, review completed work, and accept/reject results
• This person is highly available to the team
• Apply Agile methods and processes to promote a disciplined software development process that encourages frequent inspection and adaptation of ongoing work product
• Create product documentation for developers, clients, and banks to ensure alignment, expedite product development, and grow our knowledge base and API
• Articulate product vision and user stories in a manner clearly understandable to development teams and clients

Requirements

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.

Well versed in process management, demonstrated ability to manage complex rollouts with multiple stakeholders – has launched products at scale

Strong teamwork, organization, and problem resolution skills

Excellent verbal, written, presentation, and interpersonal skills

Self-starter with proven ability to deliver results with minimal assistance is a must

Experience contributing in an Agile development environment

Qualifications

Fluent written and oral communication in English

Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

Culture & Commitment

• We are proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
• And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being.
• We believe in making an impact—in the industry and in the community.
• We are an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.