Business Analyst

About the role

The Business Analyst will lead day-to-day development of requirements, process modeling, Wireframe Design, Report Design, User Story Development and technical liaison using standardized methodologies. Our top goal is always to meet the needs of our clients (internal & external), thus our expectations are to work with management, IT, Security and business operations to analyze, design, implement and support active initiatives.

Responsibilities

• Facilitate cross functional requirements gathering sessions (between Business Operations/Functional Leads, IT, Security, Compliance, Clients, etc)
• Translate business rules, requirements & process flows into User Stories, System Process Flows, Wireframes, or other requirements documentation format (JIRA, Azure DevOps, Miro, Visio)
• Provide strong collaboration between impacted team members & clients (Confluence)
• Develop and maintain Data Transfer Agreements (DTAs) that map between source and target systems
• Create or assist others in writing user documentation, work instructions, and procedures
• Handle multiple, concurrent projects of moderate or complex scope
• Liaison with pharmacy, sales, marketing, compliance, and/or legal where necessary
• Ensure adoption of the standardized project processes implemented within EVERSANA
• Perform research into project-related issues and products
• Support projects post-deployment during hypercare
• Effectively communicate to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Develop progress reports, proposals, requirements documentation, and presentations
• Proactively identify potential changes in project scope, issues and risks and devise contingency plans
• Translate business use cases into API capabilities
• Mentoring and supervision of junior Business Analysts
• Demonstrate flexibility and open-mindedness

Qualifications

• Minimum 5 years of experience as a Business or Systems Analyst
• Minimum 2 years of experience working in Pharmaceutical/Life Sciences
• Degree in Healthcare, Business, or Information Technology strongly desired
• Experience in collecting, defining business requirements and testing
• Familiarity with business analysis concepts, tools and techniques
• Familiarity in Microsoft Office applications, especially Project, Word, Excel, Visio, PowerPoint
• Ability to interact with people from all disciplines with all levels of experience
• Experience at working both independently and collaboratively

Preferred Qualifications

• Healthcare or Patient Services experience
• Customer Relationship Management System experience

Physical/Mental Demands and Working Environment

While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.