Business Analyst

About the role

The main function of this role is to support reviewing & refining project/enhancement requests across multiple 1st party & 3rd party applications within the HR technology and employee lifecycle domain. This is a collaborative role with a focus on partnering with business stakeholders to clearly define problem statements, requirements, and prioritization, and translating those to clear, complete technical requirements for engineering partners.

Responsibilities

• HR Systems Expertise: Consistent, timely, clear communication of status updates, blockers, and additional information needed for enhancement request processing across HR technology landscape including HRIS, HCM, and employee lifecycle systems
• Stakeholder Partnership: Partner with HR business partners, People Operations teams, and requestors to clearly define problem statements, success criteria, and business priority of submitted requests within the employee lifecycle domain
• Impact Assessment: Validate business justification & impact statements submitted by requestors and apply the enhancement impact scoring framework specifically for HR technology initiatives
• Requirements Management: Organize requirements & collaborate with HR stakeholders, People Operations, engineering partners, and cross-functional teams to answer follow-up questions from engineering & the business
• System Navigation: Rapid familiarization with multiple HR internal tools & applications including Workday, Salesforce, DocuSig/ SpringCM, and other employee lifecycle systems; must be able to track down information through searching documentation, connecting with subject matter experts, and following integration patterns
• Solution Design: Apply sound design & system governance principles to refine & prioritize requirements expressed by stakeholders within HR compliance and policy frameworks
• Process Optimization: Learn, follow, and help to refine enhancement request & project processes specifically for HR technology and employee lifecycle improvements
• Escalation Management: Receive and handle escalations from HR stakeholders; balance empathy for stakeholders with organizational priorities and engineering capacity

Qualifications

• HR Systems Domain Expertise - Deep knowledge across employee lifecycle and Workday HCM modules
• Solution Design - Experience translating HR business processes into technical solutions across multiple applications
• Stakeholder Communication - Ability to facilitate requirements gathering and manage expectations across HR and engineering teams

Preferred Qualifications

• Salesforce Knowledge (Good to Have): Experience with Salesforce platform for HR systems integration and case management
• Understanding of Salesforce Service Cloud for employee support workflows
• Knowledge of Salesforce AI capabilities including Agentforce and Einstein for automation
• Experience with Salesforce-Workday integrations and data synchronization
• AI Tools & Automation (Plus): Knowledge and/or hands-on experience with AI tools including conversational AI, workflow automation, and process optimization
• Experience implementing AI processes and solutions within HR technology stack
• Understanding of automation opportunities in employee lifecycle processes
• Familiarity with AI-enabled HR technologies and digital transformation initiatives

Top 3 Critical Skills

• HR Systems Domain Expertise
• Solution Design
• Stakeholder Communication

Additional Preferred Skills

• DocuSign/SpringCM experience for document automation and employee onboarding
• Advanced ability to multi-task and prioritize multiple HR technology initiatives
• Change control board experience for HR technology governance
• Project management experience in HR system implementations
• Experience with global HR operations and multi-entity configurations

Education/Experience

• Bachelor's degree in Management Information Systems, Computer Science, Human Resources Information Systems, or related technical field (or equivalent experience)
• Minimum 5+ years of experience in HR systems, business analysis, or HR technology roles
• Demonstrated track record of successful HR technology implementations and process improvements

Pay Transparency

The typical base pay for this role across the U.S. is: $90.00 - $110.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.