Business Analyst Associate

About the Role

BrightSpring is seeking a detail-oriented and analytical Business Analyst Associate to support our Electronic Medical Record (EMR) platform. In this role, you'll leverage problem-solving and analytical skills to troubleshoot system issues, perform quality assurance testing, and collaborate with clinical, administrative, and vendor teams to deliver effective solutions. As a key liaison between end users and software vendors, you'll help resolve technical challenges while supporting the continuous improvement of our EMR systems.

Responsibilities

• Act as a Subject Matter Expert (SME) for assigned systems and processes.
• Oversee the daily help queue by tracking, prioritizing, and resolving support requests.
• Create test plans, test scripts, and acceptance criteria for software applications, defects, or enhancements.
• Perform quality assurance application testing, including regression testing.
• Handle system administration, including configuring, implementing, monitoring, and testing of all related applications.
• Provide application support, troubleshooting issues, and clearly reporting them to technical staff and/or vendors as necessary.
• Create, organize, and update documentation for software applications.
• Attain and maintain knowledge about department practices, procedures, and workflows to enhance end-user abilities and capabilities with the system.
• Serve as a liaison to the Infrastructure team for issues related to connectivity and performance.
• Schedule, plan, and lead requirement gathering and review meetings with the business.
• Communicate key decisions and action items.
• Perform other duties as assigned.

Requirements

• Associate of Art/Associate of Science in Computer Science or related field with one to two years of progressive experience in an enterprise healthcare setting.
• Appropriate education and/or experience may be substituted on an equivalent basis.
• Previous experience in an enterprise healthcare setting is strongly preferred.
• Experience in workflow design/redesign, healthcare information systems, and/or systems analysis and design is strongly desired.

Skills

• Experience working an IT Help Desk with basic knowledge in hardware, networking, and security.
• Adept at queries, report writing, and presenting findings preferred.
• Initiative, self-starter, problem identification, resolution, and analytical skills are essential.
• Excellent oral and written communication skills.
• Strong critical thinking and the ability to apply knowledge within a complex environment.
• Scheduling flexibility to accommodate changing business needs.
• Some travel may be required.

About Our Line of Business

BrightSpring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company’s service lines, including pharmacy, home health care, and rehabilitation, we deliver comprehensive and integrated care and clinical solutions in all 50 states to over 475,000 customers, clients, and patients daily. BrightSpring has consistently demonstrated strong and industry-leading quality metrics across its service lines while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs.

For more information, please visit www.brightspringhealth.com. Follow us on Facebook, LinkedIn, and X.