Business Analyst and Facilitation SME

Job Details

Alpha Omega is seeking a Business Analyst and Facilitation SME to support USCIS operations. This role involves analyzing business processes, identifying improvement opportunities, and facilitating stakeholder discussions to develop actionable solutions.

Responsibilities

• Serve as the lead business analyst supporting USCIS operations.
• Analyze business processes, identify improvement opportunities, and facilitate stakeholder discussions to develop actionable solutions.
• Gather and document requirements, and develop process flow diagrams, use cases, and functional specifications.
• Support Agile sprint planning, backlog grooming, and retrospectives.
• Carry out process reengineering, organizational impact assessments, and alternative analyses.
• Translate complex technical concepts into business solutions and serve as a liaison between business units and technical teams.
• Support technology assessments, user acceptance testing, and operational readiness activities.

Required Skills/Experience

• Minimum of 8 years of experience as a business analyst or subject matter expert (SME).
• At least 5 years of experience supporting federal programs in areas such as process optimization, requirements analysis, and system integration, with a focus on immigration.
• 5 years of experience with immigration policy, including exposure to agencies and offices operating in the immigration ecosystem, and familiarity with DHS systems used for identity management and immigration status verification.
• Expertise in requirements gathering, process mapping, and workflow optimization.
• Strong understanding of Agile methodologies, testing, and system deployment.
• Ability to translate complex technical concepts into actionable business solutions.
• Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or an equivalent certification.
• Bachelor's degree in Business, Information Systems, or a related field.

Salary And Benefit Information

The likely salary range for this position is $100,000 – $148,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Benefits

• PTO including paid parental, military, and bereavement leave
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year)
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan)
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums
• 401 (k) plan with a match that is 100% vested after you complete two years of service
• FSA/DFSA/HSA flexible benefit plans
• Annual Tuition & Professional Development Reimbursement benefit

About the Role

This role involves analyzing business processes, identifying improvement opportunities, and facilitating stakeholder discussions to develop actionable solutions.

Qualifications

Minimum of 8 years of experience as a business analyst or subject matter expert (SME).

Skills

• Minimum of 8 years of experience as a business analyst or subject matter expert (SME).
• At least 5 years of experience supporting federal programs in areas such as process optimization, requirements analysis, and system integration, with a focus on immigration.
• 5 years of experience with immigration policy, including exposure to agencies and offices operating in the immigration ecosystem, and familiarity with DHS systems used for identity management and immigration status verification.
• Expertise in requirements gathering, process mapping, and workflow optimization.
• Strong understanding of Agile methodologies, testing, and system deployment.
• Ability to translate complex technical concepts into actionable business solutions.
• Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or an equivalent certification.
• Bachelor's degree in Business, Information Systems, or a related field.

Benefits

• Joining the Alpha Omega team entitles you to participate in all retirement benefits, plans of deferred compensation, health and insurance benefits, and other such benefits as set forth in the company’s policy and benefits manuals.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
• We are an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers.
• We are proud to be a Virginia Best Places to Work 8 times, an Inc. 5000 honoree 7 times, and a Washington Post Top Workplaces 4 times.

Pay

The likely salary range for this position is $100,000 – $148,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Schedule

This role is offered on a Hybrid schedule, with work being performed from home and at the office in Camp Springs, MD.