Business Analysis Manager

Capital One is a leading diversified financial services company renowned for its innovative approach to banking and credit services. Committed to delivering exceptional customer experiences through technology-driven solutions, Capital One has established a strong presence in the financial industry with a focus on credit cards, savings accounts, auto loans, and small business banking. The company emphasizes a culture of inclusion, integrity, and continuous improvement, fostering an environment where talent can thrive.

About the role

The Business Analysis Manager for Capital One Shopping is a pivotal role within the company's fast-growing consumer app division. This remote-eligible position offers an exciting opportunity to influence the development and strategic direction of a revolutionary online shopping and savings platform. The manager will lead cross-functional initiatives aimed at enhancing the customer experience, driving business growth, and optimizing profitability.

This role requires a well-rounded business athlete with strong analytical, technical, and leadership skills. The successful candidate will develop strategic plans, oversee product and marketing strategies, and collaborate across departments including IT, sales, operations, and finance. They will also manage and mentor a team of analysts, fostering a culture of innovation and high performance. The role demands a proactive approach to problem-solving, a deep understanding of credit risk management, and the ability to translate complex data insights into actionable business strategies.

The manager will be instrumental in developing new product offerings, refining pricing models, and leading marketing efforts to attract and retain customers. Additionally, they will focus on improving credit performance by analyzing consumer behavior and developing predictive risk models. This position offers a unique blend of strategic leadership, operational execution, and data-driven decision-making in a dynamic, fast-paced environment.

Qualifications

• Bachelor’s Degree in Business, Math, Economics, Finance, Statistics, Science, Engineering or related quantitative field
• Minimum 2 years of relevant analysis experience
• Minimum 2 years of SQL querying experience
• Preferred: Master’s Degree in Business or a quantitative discipline
• 5+ years of analysis experience (preferred)
• 3+ years of SQL querying experience (preferred)
• 2+ years of experience in financial services (preferred)
• 1+ year of consulting experience (preferred)
• 2+ years of people management experience (preferred)
• Strong analytical and problem-solving skills with a data-driven approach
• Excellent communication and interpersonal skills
• Proven leadership and team development capabilities
• Ability to manage multiple projects and prioritize effectively
• Experience with credit risk modeling and marketing analytics is a plus

Responsibilities

• Develop and implement strategic business initiatives to foster growth, profitability, and competitive advantage
• Lead the development and execution of new product and pricing strategies across various lending and consumer products
• Manage and mentor a team of analysts, fostering professional development and high performance
• Drive marketing strategies, including direct-to-consumer campaigns and retail channel initiatives, to enhance customer acquisition and retention
• Build targeted customer insights through data analysis to inform product design and go-to-market strategies
• Enhance credit risk management by developing predictive models, analyzing consumer behavior, and monitoring credit performance
• Oversee the end-to-end delivery of business projects, including requirements gathering, planning, and execution
• Collaborate closely with cross-functional teams such as IT, Sales, Operations, and Finance to improve processes, quality, and profitability
• Utilize analytics and conceptual thinking to support decision-making and solve complex business problems
• Maintain a results-oriented approach, ensuring achievement of both short-term targets and long-term strategic goals
• Stay informed of industry trends, regulatory changes, and technological advancements to adapt strategies accordingly

Benefits

• Competitive salary package aligned with experience and location
• Performance-based incentive compensation, including cash bonuses and long-term incentives
• Comprehensive health, dental, and vision insurance plans
• Financial wellness programs and retirement savings options
• Paid time off and flexible work arrangements
• Professional development opportunities and continuous learning support
• Inclusive and diverse workplace culture
• Support for work-life balance and employee well-being initiatives