Business Advisor Sales Manager

About the role

Inc Authority, a business formation company headquartered in Nevada, is seeking a Manager, Sales to lead our Reno-based sales organization. This role will drive predictable revenue growth and high-quality customer experiences across multiple sales motions in an onsite call center environment. You will manage and develop frontline leaders and dynamic sales teams serving small business customers through inbound, outbound, renewals, and consultative sales channels. The position ensures alignment with LegalZoom’s job architecture, sales compensation structure, and operating model while championing a high-performance, inclusive culture.

Responsibilities

• Achieve annual revenue goals and support revenue performance for the Reno sales organization, including forecast accuracy, pipeline health, and attainment against targets.
• Lead frontline leaders (e.g., Assistant Sales Managers, Sales Managers, Team Leads) and individual sales representatives, setting clear expectations and holding leaders accountable for team performance, coaching quality, and adherence to sales standards.
• Design, communicate, and execute sales strategies across multiple motions (inbound, outbound, renewals/retention, upsell/cross-sell, and consultative sales) to optimize performance and customer experience.
• Use data to run the business: review leader- and team-level KPIs (conversion, contact rates, revenue per rep, performance distribution, quality/compliance metrics) and make decisive adjustments in staffing, coaching, and processes.
• Partner with Revenue Operations, Sales Operations, Finance, and Compensation to align lead distribution, staffing plans, quotas, and incentive structures with LegalZoom and Formation Nation frameworks.
• Ensure consistent execution of call standards, compliant scripting, required disclosures, and sales ethics in partnership with Quality, Legal, and HR.
• Lead change management for Reno sales teams through ongoing integration work (e.g., tooling, CRM standardization, workflow updates).
• Build and sustain a high-performance, inclusive culture balancing strong results with coaching, development, and career progression opportunities.
• Identify, develop, and retain leadership talent; coach managers on performance management, feedback, and data-driven decision-making.
• Collaborate cross-functionally with Marketing, Product, Customer Care, Central Operations, and Business Finance to improve the end-to-end customer journey and support new product launches.
• Anticipate and mitigate risks to revenue delivery (e.g., lead flow issues, staffing gaps, policy changes) and escalate proactively with clear recommendations.
• Champion continuous improvement by identifying workflow friction, testing new approaches (including AI-enabled tools), and scaling successful practices.
• Represent the Reno sales organization in internal forums, providing updates on performance, risks, integration progress, and needs.
• Occasional travel may be required.

Requirements

• 5+ years of progressive experience in sales or revenue-driving roles, with at least 5+ years leading leaders (managing managers) in a high-volume call center or contact center environment.
• Proven experience owning revenue targets and running a metrics-driven sales organization, including forecasting, staffing, performance management, and incentive plan execution.
• Demonstrated success managing multiple sales motions (e.g., inbound, outbound, renewals, upsell/cross-sell) and optimizing structure, headcount, and workflows.
• Strong capability in sales operations and analytics: comfortable interpreting complex dashboards, funnel metrics, and compensation plan mechanics.
• Proven track record of building, developing, and retaining high-performing sales managers and teams, including formal performance management and coaching plans.
• Deep understanding of contact center operations best practices (e.g., staffing, lead routing, QA, compliance, CRM tools).
• Strategic and execution skills to translate enterprise objectives into clear priorities and operating rhythms for frontline teams.
• Excellent communication and influence skills to align senior leaders, peers, and frontline managers around direction and expectations.
• Ability to lead in a fast-paced, evolving environment, balancing short-term revenue delivery with long-term capability building and compliance.
• Customer-first mindset and commitment to delivering a high-quality, compliant sales experience.
• Experience working cross-functionally with HR, Finance, Legal, Marketing, Product, and RevOps to drive integrated solutions.
• Bachelor’s degree in Business, Sales, Marketing, or related field, or equivalent practical experience.

Pay

The compensation range for this role is $60,000 - $120,000 inclusive of base and bonus opportunities. Actual compensation depends on factors such as geographic location, work experience, education, skill level, and business needs. An annual bonus, incentive bonus, and/or restricted stock units may also be provided.

Benefits

• Medical, Dental, and Vision Insurance
• 401k with Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Wellness benefits including:
  • Fertility support
  • Mental Health resources
  • One Medical membership
  • Fringe lifestyle benefits up to $250