Business Advisor Lead

About the role

We are seeking a dedicated Business Advisor Lead. This position requires an individual to be in the office 4 days per week and must be based in one of our San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Charlotte, NC or Tampa, FL offices.

Responsibilities

• Advises stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or, product competitiveness and profitable growth.
• Consults, develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business.
• Develops best in practice solutions to the most complex business challenges.
• Identifies opportunities to change, enhance, or streamline existing business projects and initiatives.
• Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.
• Identifies compliance and/or profit growth opportunities and provides guidance on procedure and process improvements to influence business optimization.
• Leverages best practices gained from expert industry knowledge to identify opportunities for business efficiencies and provide expert guidance strategy, planning, and problem-solving to help the business succeed in the marketplace.
• Serves as a coach and mentor and on-the-job trainer for other team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Makes recommendations and strategic direction to enhance business programs, projects, agile projects and/or processes in a client consulting capacity.
• Monitors, develops and communicates audit testing, control testing and examination requests.
• Leads the development, management of consistent execution of operational reporting and provides trend analyses and solutions.
• Monitors risks within the internal control environment and advises on and recommends risk mitigation actions by collaborating with Compliance, Legal, Operational Risk Management, and Business Experience Owners.
• Conducts root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues.
• Led efforts to conduct root cause diagnostics of key processes, controls, regulatory requirements to identify and document these issues.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree).
• 8 years of project management, process consulting, or business optimization planning within the financial services industry.
• Advanced knowledge of relevant industry technology applications, such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fideility, Metric Stream or other industry related applications.
• Extensive experience developing solutions and recommendations that will increase efficiency and improve business processes, projects, and programs, to include managing performance and profitability.
• Knowledgeable in the applications of Agile process and procedures.
• Knowledge and application of risk management frameworks and regulatory requirements for applicable LOB.
• Experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.
• Sound understanding of various applications and processes encompassing business development, business intelligence, analytics, data integration, and business process automation.
• Expert level of experience in negotiating, prioritizing, consulting and influencing to all levels of management to achieve influence business decisions and achieve desired business results.
• Expert knowledge of Microsoft Office tools.

Qualifications

• Bachelor's degree
• 8 years of project management, process consulting, or business optimization planning within the financial services industry

Skills

• Consumer complaint program experience
• Experience influencing and communicating with executive leaders and stakeholders to drive significant strategy and high value initiatives
• Expert at creating summaries of complex information tailored for executives
• Pioneering ability to gain broad cross-functional alignment and organizational sponsorship for strategic initiatives
• Expert at creating clear, concise program documents including governance and program documents

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education

Pay

The salary range for this position is: $114,080-$218,030. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Schedule

This position requires an individual to be in the office 4 days per week.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education