Business Account Manager

Primary Responsibilities

• Account Management
• Manage and grow a portfolio of Vyve’s largest and most strategic business customers.
• Develop and execute account growth plans focused on retention, expansion, and revenue optimization.
• Conduct regular customer check-ins and business reviews to strengthen relationships and identify opportunities.
• Ensure a high level of customer satisfaction through proactive engagement and issue resolution.
• New Revenue Generation
• Identify, prospect, and secure new business opportunities within the assigned territory.
• Maintain a healthy pipeline through consistent prospecting, networking, and referrals.
• Conduct discovery meetings to assess customer needs and recommend appropriate solutions.
• Solution Sales
• Present and position Vyve’s suite of services including:
• Fiber-based Internet and Connectivity
• Unified Communications as a Service (UCaaS)
• Managed Network and Technology Services
• Partner with internal teams such as Sales Engineering, Operations, and Implementation to deliver customized solutions.
• Sales Operations & Reporting
• Maintain accurate account records, forecasts, and sales activity within CRM systems.
• Meet or exceed established revenue and performance goals.
• Provide market intelligence and customer feedback to leadership.

Qualifications

• 2+ years of sales, account management, or related experience.
• Proven ability to meet or exceed sales targets.
• Strong communication, negotiation, and relationship-building skills.
• Ability to manage multiple accounts and priorities effectively
• Experience in telecommunications, fiber connectivity, UCaaS, or managed services.
• B2B Sales Experience
• Experience managing mid-market or enterprise accounts.
• Familiarity with CRM platforms and sales reporting tools.
• Customer Focus
• Results Driven
• Strategic Account Planning
• Consultative Selling
• Collaboration & Teamwork
• Problem Solving