Business Account Manager

Primary Responsibilities

• Manage and grow a portfolio of Vyve’s largest and most strategic business customers.
• Develop and execute account growth plans focused on retention, expansion, and revenue optimization.
• Conduct regular customer check-ins and business reviews to strengthen relationships and identify opportunities.
• Ensure a high level of customer satisfaction through proactive engagement and issue resolution.
• Identify, prospect, and secure new business opportunities within the assigned territory.
• Maintain a healthy pipeline through consistent prospecting, networking, and referrals.
• Conduct discovery meetings to assess customer needs and recommend appropriate solutions.
• Present and position Vyve’s suite of services including Fiber-based Internet and Connectivity, Unified Communications as a Service (UCaaS), and Managed Network and Technology Services.
• Partner with internal teams such as Sales Engineering, Operations, and Implementation to deliver customized solutions.
• Maintain accurate account records, forecasts, and sales activity within CRM systems.
• Meet or exceed established revenue and performance goals.
• Provide market intelligence and customer feedback to leadership.

Qualifications

• 2+ years of sales, account management, or related experience.
• Proven ability to meet or exceed sales targets.
• Strong communication, negotiation, and relationship-building skills.
• Ability to manage multiple accounts and priorities effectively.
• Experience in telecommunications, fiber connectivity, UCaaS, or managed services.
• B2B Sales Experience
• Experience managing mid-market or enterprise accounts.
• Familiarity with CRM platforms and sales reporting tools.
• Customer Focus
• Results Driven
• Strategic Account Planning
• Consultative Selling
• Collaboration & Teamwork
• Problem Solving

Qualifications (continued)

• The above is a summary of responsibilities. Vyve anticipates that the job responsibilities described herein may change from time to time as the needs of the system are developed.
• Vyve Broadband is equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.