Bus Ops Mgr Specialty Services

About the role

The Business Operations Manager, Specialty Services, under the direction of the Director of Specialty Services Operations, works closely with physician leaders and health plan partners to provide operational leadership and business strategy support for specialty care departments within the Southeast Permanente Medical Group (TSPMG).

Responsibilities

• Interacts with department chiefs, physician administrative leaders, nursing management, and other operational directors to ensure operational efficiency and high-level performance.
• Manages appointment access and provider allocations, financial analysis, and claims data mining.
• Identifies and manages process improvement projects, building business cases, and leading new service internalizations.
• Supports chiefs with strategic insights and business management expertise for the optimal functioning of their practices.

Requirements

• Bachelor's degree (Master's preferred)
• 3-5 years of healthcare experience
• Understanding of CPT and ICD9 coding & claims analysis
• Excellent demonstrated use of quantitative reports & analysis
• Ability to analyze large volumes of data
• Excellent project management experience
• Training & experience leading process improvement projects & change management
• Demonstrated organization & problem-solving skills along with strategic & systems thinking capability
• Proven ability of managing multiple complex projects simultaneously

Qualifications

• Committed to supporting the practice of providing care of the highest quality
• Excellence in service
• Honesty and ethics in actions
• Show integrity in actions
• Dedicated to the success of the team

Skills

• Data analytics
• Operational research
• Performance monitoring tools
• Provider distribution and appointment scheduling strategies
• Process improvement projects
• Change management

Benefits

• Generous paid time off
• Many additional benefits that support your work/life balance

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of the position and the medical group.