Burlington Branch - Regional Member Specialist

About the role

Metro's branches are often the first place members experience what makes us different. This role exists to ensure our members receive exceptional service wherever they choose to bank, while providing critical operational support across our branch network. As a Regional Member Specialist, you'll bring flexibility, expertise, and confidence to multiple locations, helping branches maintain a seamless member experience while supporting business growth, operational excellence, and strong financial outcomes. No two weeks look exactly the same. You'll have the opportunity to solve problems, build relationships, and make a measurable impact across multiple communities we serve.

For nearly 100 years, Metro has helped individuals, families, businesses, and nonprofits achieve their financial goals while strengthening local communities. As the largest state-chartered credit union in Massachusetts, we combine the scale, stability, and resources of a leading financial institution with a mission-driven commitment to serving our members and communities. You'll join a team that values growth, collaboration, accountability, and exceptional service while providing meaningful opportunities for career development and advancement.

Responsibilities

• Delivering a consistent, high-quality member experience across multiple Metro branch locations.
• Building trusted relationships that deepen member engagement and strengthen long-term loyalty.
• Ident