Burger King Shift Supervisor - Sideling Hill Travel Plaza: Applegreen PA Turnpike

About the role

Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, providing convenience, comfort, retail, and an extensive range of food options such as Auntie Anne’s, Burger King, Chick‑Fil‑A, Cinnabon, Dunkin’ Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. Our Core Values guide our attitudes and behaviors toward customers, suppliers, business partners, and each other. We value and develop our people, are driven by pace, passion, and performance, and embrace change.

Responsibilities

• Lead shift activities, ensuring team members deliver exceptional customer service and adhere to brand standards and food safety requirements.
• Assist in training newly hired team members and monitor compliance with cash handling policies.
• Provide friendly, helpful interactions with customers and resolve complaints appropriately.
• Complete opening, daily, and closing procedures/checklists in accordance with company policies.
• Operate the point‑of‑sale (POS) system, accurately process payments, and follow cash handling procedures.
• Ensure proper food handling, including wrapping, labeling, dating, stocking, storing, rotating, and temperature checks.
• Perform kitchen tasks such as prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstations and equipment.
• Actively cross‑sell and up‑sell products while maintaining solid knowledge of plaza offerings.
• Inform plaza leadership of observations, concerns, or problems.
• Execute additional tasks as assigned.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.

Skills

• Ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Strong communication skills for reading, comprehending instructions, and conversing with customers.

Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, twisting, lifting, and carrying of at least 40 pounds.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Ability to follow brand standards, food safety requirements, and all company policies and procedures.

Benefits

• Flexible schedules
• Medical, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Earned Wage Access – Pay on Demand
• Education assistance
• Employee referral bonus
• Meal discount
• Pet insurance

Schedule

Flexible schedule including days, nights, weekends, and holidays.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug‑Free Workplace (DFW).