Burger King Shift Leader

About the role

Shift Leaders are trained to perform all the duties performed by Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes ensuring compliance with company standards in all areas of operation, such as product preparation and delivery, customer relations, restaurant maintenance, and team management.

Responsibilities

• Ensure your team provides outstanding service and satisfied guests
• Train and coach the team
• Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
• Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
• Provide coaching and feedback to the team
• Supervise in accordance with GPS values, traits, and behaviors
• Demonstrate strong problem-solving skills
• Follow and enforce all cash policies; address and document any policy violations
• Perform any and all other duties as assigned by the Restaurant General Manager (RGM)

Requirements

• 0-2 years of supervisory experience in a restaurant or retail setting
• Excellent customer service skills
• Ability to perform under pressure in a high-volume setting
• Must be 18 years old and authorized to work in the US

Physical Requirements

• Ability to perform the following motions: bending, squatting, twisting, pulling, and reaching
• Ability to work in warm and cold temperatures
• Ability to stand for 8-10 hours
• Ability to lift up to 20 lbs

Benefits

• Regular performance reviews
• Health and life benefits
• HSA program
• Anniversary vacation bonus
• Employee rewards and recognition program
• Career development through structured training programs
• Passionate, fun, and positive work environment with a welcoming and supportive team