Bull Operator - PBR Baltimore

Bull Operator

Live country and southern rock bring the PBR party downtown to Power Plant live! Throw in cold beer, hard drinks, and a little bull ridin' and its every cowboy and cowgirl's nighttime oasis.

Responsibilities

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Perform varied duties to ensure all aspects of the proper steps of service.
• Offer polite, professional, and courteous customer service.
• Communicate effectively, clearly, patiently and humorously with co-workers and guests.
• Present and encourage current promotions to guests.
• Become and remain familiar with the mechanical controls of the bull in order to provide a pleasant experience for the guests.
• Ensure familiarity with the application to have guests electronically sign the establishment's waiver.
• Verify and scan guests’ identification to ensure that they meet minimum age requirements.
• Provide the establishment’s waiver to the guest and make sure the guest knows the rules for riding the mechanical bull and signs this waiver.
• Reports all unsafe or malfunctioning equipment to supervisor.

Qualifications

• At least one year of experience with customer service and/or hosting, preferably with prior mechanical equipment operation.
• Must be at least age 18.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with guests, other employees, supervisors, and security.
• Able to provide attention to detail, specifically pertaining to safety when working with the guests and co-workers in the Bull Pen; and when verifying identification.
• Alcohol awareness certification as required by local or state government agency.
• Reading and writing abilities are utilized often when verifying identification, completing paperwork, etc.
• Basic math skills are frequently used when working within a large crowd of guests.
• May be required to work nights, weekends, and/or holidays.

Skills

• Customer service
• Customer interaction
• Customer service training
• Customer service experience
• Customer service skills
• Customer service knowledge
• Customer service techniques
• Customer service methods
• Customer service strategies
• Customer service practices
• Customer service principles
• Customer service policies
• Customer service procedures
• Customer service guidelines
• Customer service standards
• Customer service expectations
• Customer service norms
• Customer service benchmarks
• Customer service metrics
• Customer service analytics
• Customer service data
• Customer service insights
• Customer service intelligence
• Customer service intelligence tools
• Customer service intelligence platforms
• Customer service intelligence solutions
• Customer service intelligence services
• Customer service intelligence applications
• Customer service intelligence software
• Customer service intelligence systems
• Customer service intelligence infrastructure
• Customer service intelligence architecture
• Customer service intelligence design
• Customer service intelligence development
• Customer service intelligence implementation
• Customer service intelligence deployment
• Customer service intelligence maintenance
• Customer service intelligence support
• Customer service intelligence upgrades
• Customer service intelligence enhancements
• Customer service intelligence improvements
• Customer service intelligence innovations
• Customer service intelligence breakthroughs
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• Customer service