Bulk Project Manager - ServiceMac

ServiceMac is a new sub-servicing entity backed by leading practitioners of the mortgage servicing industry. Focused on providing superior technology, products, and services for the mortgage and real estate industries, ServiceMac delivers highly personalized service and support. Through continuous innovation and acquisition, our offerings span the mortgage continuum, enhancing security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

About the Role

Responsible for the successful onboarding of mortgage loans for ServiceMac clients. Coordinate with internal and external parties to ensure all onboarding activities are completed timely and accurately. Communicate timelines and status updates to clients, external partners, internal teams, management, and impacted groups.

Responsibilities

• Drive effective bulk loan onboarding processes.
• Build and sustain client relationships.
• Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities.
• Conduct online meetings/conference calls to set expectations, establish timelines, collaborate on concerns, and ensure appropriate follow-up.
• Create and maintain up-to-date project plans with all completed activities.
• Ensure accurate communication is disseminated across all stakeholders, including internal teams, external partners, and clients.
• Provide the highest levels of professional customer service throughout the project lifecycle.
• Conduct a post-onboarding Lessons Learned exercise to identify successes, challenges, and new best practices.
• Update and maintain Bulk Procedures and Transfer Instructions.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years of directly related experience.
• Leadership skills with the ability to build consensus among disparate groups.
• Ability to manage multiple clients and projects/tasks simultaneously.
• Strong customer service and internal communication skills, including cross-departmental collaboration.
• Strong background in Mortgage Servicing, specifically Transfers of Servicing.
• Strong knowledge of department operating systems/applications and integrated software.
• Familiarity with industry concepts, practices, and procedures.
• Strong interpersonal, relationship-building, and teamwork skills.
• Able to translate and communicate technical information to a nontechnical audience.
• Self-motivated and proactive.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay

$85,000.00 - $113,300.00 annually.

Benefits

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan. The company fosters an authentic and inclusive workplace, encouraging employees to bring their unique selves to work.