Building Automation Monitoring Specialist

About the role

The Building Automation Monitoring Specialist at Kelso Building Services (KBS) plays a crucial role in ensuring optimal building performance through remote monitoring and support.

Responsibilities

• Observe building automation, HVAC, electrical, and related facility systems for abnormal operating conditions
• Review alarms, notifications, and performance exceptions generated through monitoring platforms
• Evaluate event severity and determine appropriate response actions
• Follow customer-specific procedures and established escalation guidelines
• Identify operational trends that may indicate equipment performance concerns
• Respond to incoming customer inquiries via phone, email, and other communication channels
• Provide timely updates regarding active events and service activities
• Accurately document communications, actions taken, and event outcomes
• Act as a liaison between customers, field technicians, vendors, and internal teams
• Deliver professional customer service during both routine and critical situations
• Access building systems using approved remote connectivity tools
• Review trend logs, equipment status information, schedules, and alarm histories
• Perform authorized remote support functions, including schedule adjustments, point verification, and system resets
• Absorb potential causes of recurring system issues
• Create and manage service requests generated from customer needs or system events
• Coordinate technician dispatch activities when on-site service is required
• Maintain complete and accurate event records
• Update ticketing systems and operational databases in a timely manner
• Prepare reports related to monitoring activity and service performance
• Ensure documentation complies with company standards and customer requirements
• Pursue professional development opportunities and certifications when available

Requirements

• High school diploma or equivalent
• Experience in HVAC
• Strong computer skills and the ability to effectively use multiple software applications simultaneously
• Strong organizational skills and attention to detail
• Availability to work rotating schedules, including nights, weekends, and holidays

Preferred Qualifications

• Experience with Building Automation Systems (BAS), HVAC controls, or facility management technologies
• Previous experience in a monitoring center, operations center, dispatch environment, technical support role, or customer service function
• Familiarity with work order, dispatch, or ticket management systems

Benefits

• Competitive hourly compensation
• Medical, dental, and vision benefits
• Paid time off
• 401(k) with company matching contributions
• Career development and training opportunities

Why Join Kelso Industries?

• Develop new skills, take on exciting challenges, and advance your career in meaningful ways
• Thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable
• Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day
• Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being