Builder Support Representative

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company drives meaningful innovation through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported approximately $16 billion in annual net sales, 41,000 employees, and 35 manufacturing and technology research centers.

About the role

We are seeking qualified candidates for the position of Builder Sales Analyst within our National Builder Execution team, located in Virginia. This role is responsible for driving the success of Whirlpool Corporation’s diverse products and services for strategic Builder Trade Customer accounts, including National single-family home builders. The Builder Sales Analyst will actively manage a large geographical region, cultivate high-level relationships with key decision makers, and be measured on customer relationship key performance indicators, sales, and training targets.

Responsibilities

• Develop strong relationships with contacts at all National Builder site locations within assigned geographic territory
• Provide all product and process trainings to drive sales and customer satisfaction
• Support Single Family Welcome Meetings and help lead construction meetings, as needed, to drive brand partnership, advocacy, product knowledge, and field questions
• Drive reliable and predictable order fulfillment through cross-functional collaboration with order management and order fulfillment teams
• Share impactful issues and root causes with National Builder Manager to raise awareness and drive change
• Meet with Division construction, sales, and purchasing teams on a regular basis to establish rapport and collaboration
• Work closely with process partners to ensure delivery and installation excellence
• Serve as point of contact for escalated issues not resolved by Builder Hub Team to drive timely issue resolution and customer satisfaction
• Educate builder contacts on policy and processes, as needed

Requirements

• High School Diploma or GED
• 1+ years of customer service or training experience
• 1+ years of experience with new construction building industry, residential single or multi-family construction
• 1+ years of experience with home appliances, specific to either retail, direct, business, and/or national retail

Preferred Skills

• Bachelor's Degree
• Proficient in Google G Suite and Microsoft Office
• Energetic and enthusiastic attitude with tremendous interpersonal communication skills
• Effective communication in group presentations and demonstrations
• Independent and motivated team player; ability to succeed in a self-directed environment
• Excellent communication, organization, and presentation skills
• Ability to lift at least 50 lbs
• Operational background and history with Builder accounts
• Strong bias for action and quick problem-solving skills for escalations

Benefits

• Generous benefits package
• Whirlpool employee discount
• Fitness and educational reimbursement programs
• Kitchenettes in office locations
• Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (availability and additional costs may apply)
• Always On Flexibility: Autonomy to manage personal, family, and outside-of-work commitments
• Two-Week Work from Anywhere: Minimum of one-week increments for a total of two weeks per year
• Sabbatical: Four weeks paid leave after every five years of service