Budtender (Part-Time)

About the Company

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, serving both medical patients and adult-use consumers. Our strength lies in our people, and we're looking for builders and doers to help shape the future of cannabis.

About the Role

The Budtender is responsible for providing customers with an extraordinary experience through meaningful interaction and knowledgeable answers. Budtenders contribute to creating a compassionate, inclusive, and respectful dispensary environment while assisting the Management Team with store operations.

Responsibilities

• Provide knowledge, expertise, and guidance to customers about Premium Cannabis products.
• Resolve customer questions or concerns quickly and escalate unresolved issues to management.
• Accurately process customer orders using the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varied sales volumes by maintaining an engaging environment, assisting with stocking, and keeping the dispensary clean and operational.
• Meet or exceed sales metrics by following the customer experience selling cycle and offering tailored product suggestions.
• Assist management in ensuring compliance with regulatory and procedural standards.
• Foster a positive work environment, treating everyone with dignity and respect while maintaining curiosity about cannabis.
• Perform other duties as assigned by the Manager or Store Lead.
• Maintain a clean, safe, and guest-ready store environment, including restrooms.

Requirements

• Must be at least 21 years of age.
• Able to pass all background checks as required by state cannabis agency.
• Availability to work a retail schedule, including nights and weekends.
• Prior customer service experience in hospitality, pharmacy, customer services, or retail.
• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Maintain regular and punctual attendance.

Qualifications

• High school diploma or GED required.
• 1-3 years of experience in retail or customer service; cannabis experience is a plus.

Skills

• Customer Obsessed: Creates remarkable customer experiences, builds rapport, and maintains trustful relationships.
• Adaptable/Flexible: Manages change effectively, handles ambiguity and stress, and remains positive in challenging situations.
• Learning on the Fly: Learns quickly when facing new problems and is open to change.