Budtender- Boston

About the role

The Sales Associate plays a crucial role in delivering exceptional customer service and driving sales at C3 Industries' dispensaries. This position requires a deep understanding of cannabis products and an ability to effectively communicate with customers.

Responsibilities

• Deliver world-class customer service by prioritizing customer needs and experiences.
• Meet or exceed individual sales targets and conversion rate goals using effective sales techniques and customer insights.
• Greet customers, verify ID, assist with state-required forms, and update customer information.
• Educate customers on cannabis properties and help them select appropriate strains based on their needs.
• Fulfill online orders efficiently and maintain a positive shopping experience.
• Handle customer complaints professionally and escalate issues to management if necessary.
• Maintain product knowledge and stay updated on cannabis trends.
• Accurately use and manage the point of sale (POS) system.
• Comply with company cash handling policies and perform daily cash management.
• Aid in product intake, inventory counts, and audits.
• Support the management team to enhance sales and foot traffic.
• Comply with all relevant state and local regulations and company policies.

Requirements

• 1+ years’ customer service experience.
• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to meeting Key Performance Indicators (KPIs).
• Effective multi-tasker with strong prioritization skills.
• Strong oral and written communication skills.
• Knowledge of state and local regulations is preferred.
• Ability to pass a background check and be 21 years of age or older.
• Willingness to work nights, weekends, and some holidays.
• Ability to obtain and maintain required state licenses based on work location.

Qualifications

• High school diploma or GED.
• Experience with POS systems and cash handling practices.
• Commitment to meeting KPIs.
• Effective multi-tasking and prioritization skills.
• Strong communication abilities.
• Knowledge of state and local regulations.
• Ability to pass a background check.
• Willingness to work nights, weekends, and some holidays.
• Ability to obtain and maintain required state licenses.

Skills

• Customer service experience.
• Effective communication skills.
• Understanding of POS systems.
• Knowledge of state and local regulations.
• Ability to handle customer complaints.
• Product knowledge and education skills.
• Time management and prioritization skills.

Benefits

C3 Industries offers comprehensive benefits including medical, dental, and vision insurance, life insurance, short-term and long-term disability insurance, a 401(k) plan, company-paid holidays, employee discounts, and company swag. Compensation is commensurate with experience and industry norms.

Pay

$18/hr

Schedule

Nights, weekends, and some holidays are required.