BSS Architect

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Philadelphia, PA

About the Role

At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.

Responsibilities

• Requirement Analysis & Business Engagement
  • Collaborate with customers and stakeholders to conduct requirements gathering and analysis workshops.
  • Understand business objectives, processes, and operational needs to define solution requirements.
  • Perform FIT/GAP analysis to assess business requirements against existing product capabilities.
  • Document business requirements, functional specifications, and user stories.
  • Review and validate requirements with customers and obtain formal sign-off.
• Solution Design & Architecture
  • Design end-to-end functional and technical solutions aligned with customer business needs.
  • Develop detailed solution documents, including:
    • Functional specifications
    • Technical design documents
    • Process flows
    • System interaction diagrams
    • Integration designs
  • Define system customizations, enhancements, and integration approaches.
  • Work with Solution Architects and Development teams to ensure design feasibility and alignment with enterprise standards.
  • Obtain customer approval and sign-off on proposed solutions.
• Telecom Domain Solutioning
  • Design and support solutions within Telecom Billing, BSS, and OSS ecosystems.
  • Leverage industry knowledge of platforms such as:
    • CSG
    • Amdocs
    • Other telecom billing and customer management solutions
  • Support integration between billing, CRM, order management, provisioning, and operational support systems.
• Testing & Validation
  • Participate in end-to-end solution testing and validation activities.
  • Collaborate with development teams and customers during testing cycles.
  • Ensure delivered solutions meet business, functional, and technical requirements.
  • Support defect analysis, resolution validation, and customer acceptance testing (UAT).
• Customer Engagement & Demonstrations
  • Conduct customer demonstrations throughout the project lifecycle.
  • Facilitate solution walkthroughs and design reviews with business and technical stakeholders.
  • Present best practices, recommendations, and solution value propositions to customers.
  • Act as a trusted advisor on solution capabilities and implementation approaches.
• Data Migration & Integration
  • Support data analysis, conversion, migration, and transformation activities.
  • Define system interfaces, integrations, and reporting requirements.
  • Ensure smooth integration between internal and third-party platforms.
  • Assist in identifying data quality, mapping, and migration challenges.

Requirements

• Telecom & Domain Expertise
  • Strong knowledge of Telecom Billing Systems, including:
    • CSG
    • Amdocs
    • Similar billing and customer management platforms
  • Experience working with BSS (Business Support Systems) and OSS (Operational Support Systems) environments.
  • Understanding of telecom business processes and customer lifecycle management.
• Business Analysis & Solution Design
  • Requirements gathering and analysis
  • FIT/GAP analysis
  • Use case documentation
  • User story creation and management
  • Functional and technical solution design
  • Process mapping and workflow design
  • Systems integration design
• Testing & Delivery
  • End-to-end solution validation
  • User Acceptance Testing (UAT)
  • Defect management and resolution support
  • Customer demonstrations and solution walkthroughs
• Data & Integration
  • Data analysis
  • Data conversion and migration
  • Interface design and integration
  • Reporting and analytics solutions
• Core Competencies
  • Analytical Skills
    • Ability to analyze complex business requirements and technical constraints.
    • Strong problem-solving and decision-making capabilities.
    • Expertise in evaluating alternatives and designing effective solutions.
  • Communication Skills
    • Excellent verbal and written communication skills.
    • Ability to communicate effectively with both business and technical stakeholders.
    • Strong presentation and facilitation capabilities.
  • Technical Skills
    • Knowledge of solution design principles, systems architecture, and integration technologies.
    • Understanding of software development lifecycle (SDLC) and implementation methodologies.
    • Familiarity with enterprise applications and telecom technology ecosystems.
  • Interpersonal Skills
    • Strong stakeholder management and relationship-building capabilities.
    • Ability to collaborate effectively across multiple teams and customer organizations.
    • Skilled at influencing without direct authority and driving consensus.

Preferred Qualifications

• Experience leading customer-facing solution design initiatives.
• Exposure to large-scale telecom transformation programs.
• Experience with system integration and enterprise application implementations.
• Knowledge of Agile, Scrum, or hybrid delivery methodologies.
• Familiarity with data migration and transformation projects.
• Experience managing priorities across multiple concurrent projects.

Success Profile

The ideal candidate is a customer-focused Solution Designer with strong telecom domain expertise who can seamlessly bridge business requirements and technical implementation. They excel at stakeholder management, requirements analysis, and designing scalable solutions while ensuring successful project delivery and exceptional customer outcomes in fast-paced implementation environments.

Pay

The base compensation range for this role in the posted location is $73,150 to $174,000. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction, including geographic location, education, qualifications, certifications, relevant experience, skills, seniority, performance, market considerations, and internal pay equity.

Benefits

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  • Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility