BSC Store Operations Level 3 Driver

Summary Statement

The person in this position is responsible for assisting customers with merchandise and deployment needs, maintaining the BSC brand and customer service standards.

Essential Job Functions

• (Point of Sale) Accurately enter all customer information into the POS system.
• (Point of Sale) Operate POS system to check out all customer purchases, returns or exchanges.
• (Customer Service) Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
• (Customer Service) Identify current and future customer requirements by establishing rapport with potential and actual customers and others in a position to understand merchandise requirements.
• (Customer Service) Resolve customer issues, seeking assistance from a manager if needed.
• (Customer Service) Handle and assist with all sizing needs for deployments (if applicable).

Additional Job Functions

Level 3 must add THREE of the following job functions.

• Order Fulfillment
  • Must be able to fulfill back orders and complete sales transactions in back office.
  • Ensure that fulfillment of the order relieves inventory and increases sales.
  • Works with store personnel to ensure orders are filled in preparation for pickup.
  • If the store does deployment operations, Order fulfillment includes preparing the orders for the deployer and packing the deployment bag (if applicable).
• Receiving
  • Must be able to sign, verify, and receive inventory, submitting required paperwork.
  • Accurately In-check inventory being received from Vendors.
  • Accurately In-check inventory being received as transfers from other BSC Stores.
  • Ensures all stock is organized and located in appropriate storage areas.
  • Other receiving duties as assigned.
• Store Merchandising
  • Maintain a store that looks well stocked and conforms to the BSC store standards.
  • Maintain cleanliness of sales floor, restrooms, warehouse, and office space.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor.
  • Responsible for all NIS tags.
  • Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization (if applicable).
• Shipping
  • Ship orders to customers, ensuring all paperwork is done and the order is fully executed in the system (D365).
  • Ship store transfers to other Base Supply Centers.
  • Must understand the shipping process and ensure that items go out in a timely manner.
• Driver
  • Must have a valid driver's license and be insurable through the company's insurance.
  • Load company vehicle with product needed to be delivered.
  • Drive company vehicle to customer locations and unload product.
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
  • Responsible for transporting products to and from store and warehouse.
  • Pulls products from inventory storage according to the documentation provided.
  • Ability to do basic math: add, subtract, multiply, divide, etc.
  • Must be able to lift 60 pounds and carry 40 pounds for minimum of 25 feet.
  • Must be able to bend, walk, stoop, climb and stand for 8 hours per day.
  • Must have basic computer skills.
  • Other delivery duties as needed.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Qualifications

• Must work professionally as part of a team with other store employees.
• Must be able to comprehend and perform duties using established work and safety procedures.
• Must perform effectively under conditions of fluctuating workloads.
• Must have excellent customer service skills.
• Appearance must be neat, clean and in adherence to the company's dress code policy.
• Must have a working knowledge of Microsoft Office.
• A high school diploma or equivalent is required.
• Training while on the job will be provided.