BSC Customer Service Liaison

About the Company

Vibrant Works, a nonprofit organization, has been empowering individuals with vision loss since 1933. Formerly known as San Antonio Lighthouse for the Blind and Vision Impaired, we are dedicated to providing rehabilitation services and employment opportunities for people who are blind or vision-impaired. Our mission is grounded in promoting independence, self-reliance, and inclusivity. Through meaningful work experiences, we continue to make a positive impact on lives.

About the Role

The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL’s primary role is to ensure customer satisfaction with the product or service and help maintain positive and profitable customer relationships. Working closely with store personnel, they provide total oversight of customer requests and deliver quality customer service.

Responsibilities

• Tracks customer order status, conducts follow-ups, secures transfers for delayed shipments, and notifies customers of received merchandise
• Receives customer orders and inquiries via email, fax, and telephone
• Verifies and audits sales orders
• Ensures creation of backorders when applicable
• Ensures accuracy in price and minimum order quantity
• Addresses customer concerns and complaints; keeps store management involved in any customer feedback
• Works accounts receivable (AR) for customer accounts
• Assists with inventory control
• Completes special projects as needed
• Demonstrates and embodies our values: Be Limitless, Be Resilient, Be People Centered, Be a Team, and Be Trustworthy
• Other duties as assigned

Requirements

• High School diploma or equivalent required
• Experience working with a base service center (BSC) highly preferred
• Experience with Windows
• Nonprofit experience a plus

Skills

• Customer service skills required
• Customer-centric (customer-focused) mentality
• Basic math skills required
• Basic computer skills required
• Ability to type on a keyboard and operate general office equipment
• Excellent communication skills
• Ability to organize, prioritize, and follow through on tasks and projects
• Ability to pay close attention to detail
• Willingness to be a leader, with a strong commitment to teamwork

Physical Requirements

• Prolonged periods of sitting, standing, and bending
• Must be able to lift up to 50 pounds
• Must be able to conduct repetitive motions on a daily basis

Under the AbilityOne Program, Vibrant Works gives hiring preference to individuals who are legally blind. Any decision to disclose a disability by an applicant related to the hiring preference is completely voluntary. Requesting such information is part of our affirmative action efforts. Information disclosed will remain confidential.