BSA QC Specialist

About the role

The BSA QC Analyst position at Customers Bank is a key role within the Business Intelligence & Analytics department, supporting the BSA/AML Team. This role is crucial for ensuring early detection of issues by leveraging data analytics and AI enabled insights to strengthen control performance and drive continuous improvement.

Responsibilities

• Perform periodic quality control reviews across assigned areas to evaluate accuracy, completeness, and adherence to procedures and expectations.
• Conduct testing to validate the accuracy, completeness, and consistency of tasks, workflow steps, and system based decisioning.
• Document exceptions, trends, control gaps, and process deficiencies, producing QC variance reports for senior management and business units.
• Leverage data analytics tools to identify patterns, error trends, emerging risks, inefficiencies, and opportunities for process improvement.
• Use AI driven insights to support continuous monitoring, detect anomalies, and identify root causes behind recurring deficiencies.
• Assist in building or refining automated QC dashboards, scorecards, and analytics models to ensure ongoing visibility into control health.
• Validate outputs from automated monitoring systems—including rules, workflows, and AI enabled detection models—to ensure accuracy and reliability.
• Work with BSA/AML teams to address QC findings, remediate control weaknesses, and strengthen process adherence.
• Support internal and external audits through documentation preparation, walkthroughs, and coordination of data requests.
• Participate in testing and validation of first- and second-line control activities, ensuring alignment with regulatory, risk, and policy requirements.
• Maintain and update QC procedures, testing guides, and policy documentation, including changes related to new analytics or automation tools.

Requirements

• Minimum 3 years of experience in BSA/AML/OFAC compliance, including documentation of alerts, case investigations, and suspicious activity reporting.
• Strong written and verbal communication skills.
• Strong analytical mindset with high attention to detail and the ability to interpret data and identify root causes.
• Proven ability to multitask, work independently, and collaborate effectively within a team environment.

Qualifications

• Preferred qualifications include certifications such as ACAMS, CFE, or other AML/investigator credentials.
• Experience with BSA/AML and fraud prevention systems such as Verafin, Prime, or NICE Actimize.
• Technology skills proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Skills

• Proficiency in data analytics tools and AI-driven insights.
• Ability to work independently and collaboratively.
• Attention to detail and problem-solving skills.

Benefits

Customers Bank offers a competitive benefits package including health insurance, retirement plans, and paid time off. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.

Pay

Competitive compensation package tailored to experience and qualifications.

Schedule

Full-time position with flexible work arrangements available.

Equal Opportunity Employer

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide "reasonable accommodations" upon request to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.