Brow Waxing Expert
General Summary & Scope
The Arch Expert (AE) is responsible for maximizing sales in the Benefit brand by engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise and performing short services, including eyebrow/facial waxing and tinting. They represent the image, products, and culture of the brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards).
PRINCIPAL DUTIES & RESPONSIBILITIES
Meet or exceed Benefit brand sales and service goals, and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel, and retail shrink as set by Ulta Beauty.
Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, and recommending complementary products, samples, and services.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Perform short services at the Brow Bar, including (but not limited to), eyebrow and facial waxing, tweezing, eyebrow tinting, strip lash applications, and threading in accordance with all of Ulta Beauty’s policies and procedures.
Use appointment book or system to book guests’ appointments for initial services, return services, and events.
Meet average sales per labor hour and sales to service ratio goal.
Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance.
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
Participate in ongoing Benefit and Ulta Beauty training, including training parties, team meetings, and brand and category education, to enable continuous professional development and drive sales performance.
Build and maintain strong customer relationships and an active clientele portfolio for Benefit brand services.
Create and maintain partnerships with Prestige consultants and salon professionals to promote teamwork and a high level of customer service.
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
Collaborate with managers and associates throughout the store to help grow the business.
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
Follow all safety, sanitation, and hygienic procedures before, during and after services; always ensure compliance with state board guidelines.
Adhere to the Ulta Beauty and Benefit brand dress code, including wearing brand assets as directed.
Drive sales by keeping the Brow Bar area replenished, signed and faced, and ensuring testers are available and maintained in compliance with hygiene standards, as well as any additional assigned area.
Communicate supply needs to the store management team and brand representatives in a timely manner to ensure guest-readiness at all times.
Maintain outstanding store operational standards, including cleanliness of the Brow Bar, and any additional assigned area including, the sales floor, restrooms, cash wrap, back room, and break area.
Execute other operational tasks as directed.
Job Qualifications
High school diploma is preferred
Cosmetology or esthetics license where required by state law
Experience in make-up application; eyebrow and facial waxing, tweezing, and eyebrow tinting is preferred
Proficiency with use of equipment needed to perform technical work
Special Position Requirements
Work a flexible schedule to include days, evenings, weekends, and holidays
Attend brand sponsored trainings
Pay Range
$20.00 - $30.00/ Hour
About
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.