Brokerage Customer Service Representative

Reports To

Imports Manager

Location

Laredo, TX

Environment

Onsite

Status

Hourly, Non-Exempt

Purpose Of Your Work

The purpose of your work is to interact with customers to address inquiries and resolve issues. Bilingual candidates are highly encouraged to apply.

How You Make a Difference Everyday

• Provide exceptional customer support through various channels including phone, email, and chat.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to improve service.
• Follow up on arrival status, obtain release, keep up to date on evolving tariff and trade requirements for vessel shipments.
• Obtain and communicate duty approvals.
• Aid in sales efforts by identifying opportunities for upselling or cross-selling products.
• Create entries, ISF's, monthly/daily reports.
• Complete internal status reports.

Measures Of Performance

• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Proficiency in computer systems and software for data entry and record management.
• Bilingual advantage.
• Able to handle challenging situations calmly and professionally.
• Strong problem-solving skills with attention to detail.
• A positive attitude and willingness to learn new processes.
• Team player
• Organized

Minimum Qualifications

• Minimum of 2 years’ experience in Customer Service and Brokerage Imports
• Bilingual English/Spanish

What We Offer

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Paid time off, floating holidays, time off to volunteer and rollover
• Paid parental leave
• Medical, dental, vision and 401k plans (with match)
• Flexible spending account, mass transit and dependent care plans available
• Health savings account, with a annual company contribution for plan participants
• Short-term and long-term disability; life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more

Work Schedule

This position is full-time and onsite Monday through Friday from 9:00 AM to 6:00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range

The hourly range is $16.00 – 19.00. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.

Equal Opportunity Employer

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.