Broker Relationship Manager

Become a part of our caring community. With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First.

About the role

As the Broker Relationship Manager (BRM), you will manage all available resources to achieve sales growth, improve results, and meet operational goals within the Arkansas market while coordinating on a national level. You will maintain and support all external field sales resources (individual Agents, Agencies, and Partners) and develop external market engagement and sales strategy in coordination with the Director, local markets, tele-sales executives, and account executives. You will also collaborate with other BRMs to support national and regional Partners, ensuring a consistent Agent experience across all markets.

This role is considered "remote/work at home," but you must live within the Little Rock, AR region (relocation may be considered). You must be willing to travel up to 50% locally within the region.

Responsibilities

• Develop, maintain, and grow relationships with local brokers, agencies, and partner organizations within the assigned Arkansas market
• Drive membership growth by supporting broker sales activities and cultivating new and existing partner relationships
• Provide ongoing training, coaching, and enablement to brokers on Humana products, compliance requirements, and sales best practices
• Partner with brokers on community engagement efforts, marketing activations, and sales events to expand market presence
• Identify, recruit, and onboard new broker partners to strengthen Humana’s distribution network
• Support brokers throughout the sales lifecycle, including presentations, proposals, and troubleshooting member or prospect issues
• Analyze market trends, broker performance, and sales data to inform strategies and improve outcomes
• Collaborate cross-functionally with internal teams (marketing, compliance, operations) to support broker success
• Participate in local events, meetings, and community outreach to build brand awareness and relationships with providers and community stakeholders
• Influence local market strategy and contribute insights to broader departmental initiatives

Requirements

• 2+ years of sales experience in the Medicare industry
• Active Health Insurance license within the stated region or the ability and willingness to obtain within 90 days of employment
• Prior experience with public speaking and presentations
• Prior experience using CRM tools, Sales/Marketing Resources, Microsoft Office with proficiency in TEAMS, Excel, and PowerPoint
• Must currently reside in the Little Rock, AR area or be willing to relocate
• Willingness to travel up to 50% locally across the state of Arkansas

Preferred Qualifications

• Associate or Bachelor's degree
• Prior Sales leadership experience leading and training a team of sales associates

Pay

The pay range reflects a good faith estimate of total compensation for full-time (40 hours per week) employment at the time of posting. This role includes both base pay and targeted commission pay. The range may be higher or lower based on geographic location, with actual earnings varying based on individual performance. Base salary and commission structure align with company policies and applicable pay transparency requirements.

$63,000 - $186,000 per year

Benefits

Humana offers competitive benefits designed to support whole-person well-being, including:

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off (including paid holidays, parental, and caregiver leave)
• Short-term and long-term disability
• Life insurance

Schedule

• Scheduled Weekly Hours: 40
• Remote/work at home with occasional travel to Humana's offices for training or meetings

Work at Home Requirements

• Self-provided internet service with a minimum download speed of 25 Mbps and upload speed of 10 Mbps (wireless, wired cable, or DSL connection suggested)
• Work from a dedicated space lacking ongoing interruptions to protect member PHI/HIPAA information