Broker Experience Associate

What You'll Do

• Respond to broker support inquiries while maintaining and cultivating relationships with our professional ticket brokers.
• Respond to broker inquiries via email and phone in a professional and timely fashion.
• Process refunds or credits and withhold seller payments.
• Mitigate issues between buyers and sellers and de-escalate where necessary.
• Understand broker software, making administrative changes for brokers as needed.
• Identify operational areas of improvement and provide feedback on solutions.
• Aid with venue mapping corrections delegated by the mapping team.

Requirements

• Must be located in New York, New Jersey, North Carolina, Texas, Tennessee or Oregon.
• This is a full-time position (40 hours / 5 days a week) that requires you to work weekends and some nights.
• Minimum of 1+ years of customer service, sales or client relations experience.
• Bachelor Degree preferred.
• Excellent written and verbal communication skills.
• Tech-savvy.
• Highly skilled at multitasking.
• Live event ticketing software knowledge preferred.
• Proficient using: Zendesk (or similar software), G-Suite, Excel.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retail Plan Contribution (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• $100 Monthly Stipend to Attend Live Events

Pay

The estimated pay range for this role, based in New York City, is $45,000 - $52,000 ($22-$25 per hour).

About the Role

TickPick is reshaping the secondary ticket marketplace, putting money back in the wallets of live event-goers. Since inception, we have saved our customers over $55 million in service fees. Our BestPrice Guarantee backs up our promise to deliver better prices than our competition. For the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50. If you are passionate about concerts, sports, or theater, and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a lean, high-output engineering team committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry.