Broadcast Technical Support Representative II

About the role

The Broadcast Technical Support Representative II performs semi-routine technical service customer support for Canon's broadcast and communication equipment and system products such as wiring and cabling. Using established company guidelines, they provide on-site installation, preventative maintenance, routine repair, and calibration of company products and equipment. They serve as a primary customer contact for service-related issues, under close supervision.

Responsibilities

• Perform on-site installation, preventative maintenance, routine repairs, and calibration of wiring, cabling, and related equipment according to company procedures
• Serve as a point of contact for customers experiencing technical or service issues; may instruct customers in proper equipment use
• Assist lower level technicians
• Refer complex technical problems to higher-level personnel such as supervisors or field engineers
• Repair lenses and related broadcast and communication products for Canon dealers and customers, ensuring timely and professional service
• Provide technical support and training to dealers and support staff via telephone and on-site visits
• Supply information concerning parts, policies, and technical details; respond to inquiries to support knowledgeable sales and service teams
• Receive and inspect incoming repair items; provide verbal or written cost estimates for repairs
• Maintain the service area by stocking inventory and cleaning supplies, filing service repair records, and keeping the workspace clean and productive
• Represent the company by providing accurate information, responding to customer inquiries, and troubleshooting product issues

Requirements

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
• Broadcast, Lens or Optics repair experience is a plus
• Electrical repair experience is required
• Logical thinking possessing ability to learn and apply acquired knowledge
• Good technical and non-technical communication skills
• Demonstrates a willingness and is successful at working in a team environment
• Demonstrates a positive work attitude
• Strong communication skills

Skills

• Potential repetitive use of manual screwdrivers

Benefits

Company Overview - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

We are providing the anticipated rate for this role: $24.39 - $36.53 hourly

What We Offer

• Competitive compensation and benefits
• Discretionary profit sharing
• Discretionary success sharing
• Employee discounts
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Posting Tags

• #PM19