Broadband Traveling Technician - NANA Net - Kotzebue, AK

Responsibilities

• Install and terminate fiber optic cables, including aerial service drops.
• Respond to service orders and trouble tickets for new installations, troubles, upgrades, removals or changes to customer’s residential or commercial broadband services.
• Install ONT’s, fiber jacks, fiber jumpers, terminals, pedestals, splitters, protectors, modems/routers and other hardware and equipment associated with providing fiber broadband services.
• Perform splicing and testing of fiber optic cables.
• Diagnose and resolve connectivity issues in the field, utilizing test equipment and meters such as; OTDR’s, light source and power meter, Wi-Fi signal testers, etc.
• Perform regular inspections and maintenance of aerial fiber infrastructure.
• Maintain splicing equipment and tools.
• Document splicing activities and updates to system maps.
• Conduct general property upkeep, including shoveling snow, weed whacking, and cleaning.
• Perform routine office maintenance and/or repairs on equipment (such as; battery plants and generators, alarms, air filters and general fluid levels) and follow procedures for maintaining site logs and records.
• Perform higher-level maintenance and repairs on equipment and electronics as needed.
• Work with Network Operations to troubleshoot and resolve high-level network issues.
• Install and provision network equipment, wiring/cabling, power system components including but not limited to (Calix, Ciena, Cisco, Fortinet, Routers, Switches, Battery Systems).
• Serve as a trainer/mentor to Broadband Technicians.
• Perform safety inspections to ensure compliance with standards.
• Ensure company inventory is maintained and reported for items utilized by technicians.
• Operate and maintain 4-wheelers and snowmobiles.
• Climb wooden poles to install and maintain aerial fiber connections.
• Respond to requests for locates of underground fiber optic cables and mark cable routes.
• Work closely with customers to ensure quality service and support.
• Use company computer programs as required.
• Adhere to safety standards and industry best practices.
• Perform all other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent.
• 5+ years experience with fiber optic installation, splicing, and troubleshooting.
• 5+ years experience with aerial cable installation and safety protocols.
• 5+ years experience with installation and maintenance of broadband/telecom electronics.
• 5+ years experience traveling in remote Alaska in a broadband/telecom technician or similar role.
• Training/Certifications in Calix, Ciena and other broadband/telecom electronics platforms (preferred).
• Ability to operate and maintain generators, battery plants and other CO electronics.
• Ability to operate and maintain specialized equipment, including 4-wheelers and snowmobiles.
• A valid driver’s license with a clean record for the past three (3) years to be eligible under company vehicle insurance policy.
• Strong customer service and communication skills.
• Experience with training/mentoring junior technicians.