Broadband Network Engineer

Essential Duties and Responsibilities

• Participate in the design, configuration, enhancement, and troubleshooting of IQ Fiber’s core and access networks.
• Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network.
• Appropriately escalate critical network conditions to Technical Operations and Outside Plant (OSP) staff.
• Configure, manage, and optimize network monitoring and alerting systems.
• Create and administer detailed, technical MOPs (Methods of Procedure) to facilitate maintenance and upgrades of network equipment.
• Deploy and support public Wi-Fi network services.
• Aid in administering and maintaining Linux and Windows servers and applications.
• Provide tier 3 technical support as part of the IQ Fiber Network Operations Center (NOC).
• Act as a resource for tier 2 technicians in providing technical support for residential and business broadband services.
• Support IQ Fiber’s NOC supervisor in optimizing the performance of the NOC.
• Assist in diagnosing and troubleshooting advanced networking and Wi-Fi issues.
• Participate in an on-call rotation with a small team of Network Engineers.
• Perform other duties as assigned.

Requirements

• Proven experience in a network engineer role.
• 2+ years’ experience with Juniper MX and QFX product lines.
• Experience deploying and managing a Service Provider network (JNCIS-SP, JNCIP-SP, or Nokia SRC certification a plus).
• Experience with Nokia 7750 routers and related SR OS configurations.
• Minimum 3 years’ experience in telecommunications or networking preferred, or equivalent combination of education and experience.
• Experience working with fiber optics, GPON, XGS-PON.
• Experience working with BGP, MPLS, DHCP, VLANs, Static and Dynamic Routing Protocols, VPNs, VRRP, ERPS.
• Linux administration skills a plus.
• Other networking-related credentials a plus (i.e. CCIE, CCNP, Network+).
• Ability to utilize considerable independent judgement, discretion, and initiative in carrying out day-to-day responsibilities.
• Basic knowledge or telecommunications systems and operations.
• Ability to read, analyze, and interpret technical requirements, methods of procedures, and product data sheets.
• Ability to use inductive reasoning techniques to effectively troubleshoot system problems.
• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Ability to leverage all resources and be creative in self-learning to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
• Experience working with and configuring a variety of network and server hardware.