Bridal Stylist

About the role

At David’s Bridal, we empower both customers and employees to pursue their dreams, whether that's finding the perfect wedding dress or the ideal career path. Join a company that leads in its category, with 1 out of 3 products sold by us and the highest customer service score in retail!

Responsibilities

• Welcome all customers with genuine enthusiasm over the phone and in person.
• Communicate clearly and concisely, adapting styles to suit customers.
• Manage customer flow using systems like Appointments/Customers/Point of Sale.
• Use iPad tools to research and enthusiastically share information with customers.
• Provide exceptional service to multiple customers at once, contributing to the store's 5-Star Customer Service.
• Proactively address customer concerns with confidence, escalating when necessary.
• Prepare for customer appointments by reviewing profiles, favorites, and fitting rooms.
• Welcome customers, ask questions, and listen to understand their needs.
• Strive to identify the perfect gown/dress in the first three try-ons.
• Set and follow up on future appointments to align with customer needs.
• Communicate the importance of alterations and promote personalization options.
• Partner with Alterations Specialists to set up appointments and ensure proper measurements.
• Achieve a 80% conversion rate of brides to Alterations appointments.
• Maintain store standards, including a clean and organized environment.
• Report any broken or damaged equipment to store management.
• Maintain high dress code standards.
• Offer David’s Bridal loyalty and partners program to support one-stop shopping for all life events.
• Analyze and make decisions promptly, responding to customer questions and providing product/service information.
• Support cash wrap behaviors and processes with accuracy.
• Utilize the 5-Step Selling Process to achieve hourly sales productivity standards.
• Build relationships to meet or exceed customer satisfaction and loyalty.
• Execute new processes, behaviors, contests, and programs as assigned.
• Perform duties and tasks as assigned by store management, including promotion setup, merchandising, markdowns, and inventory counts.
• Gain commitment from customers by becoming a trusted advisor through training and product knowledge.
• Strive to become a Circle of Excellence member by exceeding sales targets.
• Develop self and others by focusing on own development, celebrating successes, sharing expertise, and capitalizing on feedback.
• Stand, walk, and sit for extended periods, reach for tools and objects, climb stairs, stoop, kneel, crouch, or crawl, and use peripheral vision and depth perception.
• Lift to 25 pounds occasionally.

Requirements

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel, service, or specialty store environments.
• Prior experience with computerized POS systems is preferred.

Qualifications

• Passionately enthusiastic, endlessly curious, and customer obsessed.
• Ability to stand, walk, and sit for extended periods, reach for tools and objects, climb stairs, stoop, kneel, crouch, or crawl, and use peripheral vision and depth perception.
• Ability to lift to 25 pounds occasionally.

Skills

• Customer service skills.
• Product knowledge and fashion trend expertise.
• Computer skills, including familiarity with POS systems.
• Communication and interpersonal skills.
• Time management and multitasking abilities.
• Problem-solving and decision-making skills.

Benefits

• Part-time benefits include a rewarding environment, competitive pay, team bonus, Dayforce Wallet, referral incentive program, and generous discounts.
• Additional benefits include vision care supplement, critical illness, hospital indemnity, accidental injury insurance, 401K program, and various discounts for identity theft protection, home and auto insurance, mobile legal benefits, and pet insurance.

Pay

The standard base pay range for this role is posted at a minimum and maximum rate. The starting rate of pay offered will vary based on factors including, but not limited to, position offered, location, training, and/or experience, and internal equity.

Schedule

Part-time schedule is available.