Bridal Specialist - New York City

About the role

Vivienne Westwood is a leading British fashion brand known for its heritage, innovative designs, and commitment to culture and activism. The company values sustainability, creativity, and innovation, and seeks individuals who share these passions.

About The Role

Vivienne Westwood Bridal is looking for an organized and detail-oriented Bridal Specialist to support the Bridal Department. This role involves managing bridal appointments two days a week and assisting the Bridal Manager with various tasks.

Key Responsibilities

• Manage bridal inquiries via email and telephone
• Coordinate bridal appointments, fittings, consultations, and gown collections
• Maintain appointment calendars and scheduling systems
• Follow up with clients regarding orders, payments, and upcoming appointments
• Provide exceptional client service while representing the Vivienne Westwood brand
• Maintain professional written correspondence with clients, vendors, and internal teams in a timely manner

Administrative Support

• Maintain accurate client records and order tracking systems
• Aid with invoice preparation, deposits, balances, and payment documentation
• Organize bridal files, measurement records, and fitting notes
• Support shipping, delivery coordination, and collection appointments
• Prepare weekly and monthly reports for management
• Aid with data entry, record keeping, and document management

Bridal Operations

• Liaise with internal teams regarding gown production, deliveries, and alterations
• Monitor order timelines and communicate updates to clients
• Aid with inventory management of samples, veils, and accessories
• Support showroom preparation and presentation standards
• Aid with special bridal events and trunk shows as required

General Duties

• Maintain confidentiality and professionalism at all times
• Ensure all records and documentation are accurate and up to date
• Support the Bridal Manager with operational projects and administrative tasks
• Contribute to a positive and collaborative working environment
• Follow company policies and procedures at all times

Profile & Key Skills

• Previous administrative experience, preferably within luxury retail, bridal, fashion, hospitality, or a client-facing environment
• Previous bridal sales experience a plus
• Strong proficiency in Microsoft Excel, including spreadsheets, reporting, and data management
• Advanced knowledge of Microsoft Outlook, including email correspondence, calendar management, and appointment scheduling
• Proficiency in Microsoft Word for document creation, formatting, and reporting
• Excellent written and verbal communication skills
• Strong attention to detail with a high level of accuracy
• Exceptional organizational and time-management skills
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Experience with CRM systems and client database management preferred
• Professional, polished, and client-focused approach
• Ability to work independently while maintaining strong collaboration with the Bridal Manager and wider team

Schedule & Availability

This is a full-time position, 5 days per week. Weekend availability is flexible, and scheduling is based on bridal appointments and business needs.

Benefits

• Bridal commission scheme
• Staff discounts
• Health & Wellbeing support (including Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Perkbox Discounts and Wellness Hub
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Training and hands-on experience
• Opportunities to build new skills and gain valuable industry knowledge

Applications

Applications are reviewed on an ongoing basis, so we recommend applying early to avoid missing out.

Vivienne Westwood

Vivienne Westwood is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws. For our privacy statement, please visit this link.